Senior Manager - Enterprise KAM
Location
Bangalore | India
Job description
Company Overview
At Porter, we are passionate about improving productivity. We want to help businesses, large and small, optimize their last-mile operations and empower them to unleash the growth of their core functions. Last mile delivery logistics is one of the biggest and fastest growing sectors of the economy with a market cap upwards of 50 billion USD and a growth rate exceeding 15% CAGR.
Porter is the fastest growing leader in this sector with Pan India presence with operations in multiple cities, a fleet size exceeding 1L registered and 30k active driver partners and a customer base with 3.5M being monthly active. Our industry-best technology platform has raised over 150 million USD from investors including Sequoia Capital, Kae Capital, Mahindra group, LGT Aspada, Tiger Global and Vitruvian Partners.
We are addressing a massive problem and going after a huge market. We're trying to create a household name in transportation and our ambition is to disrupt all facets of last mile logistics including warehousing and LTL transportation. At Porter, we're here to do the best work of our lives.
If you want to do the same and love the challenges and opportunities of a fast paced work environment, then we believe Porter is the right place for you.
Roles And Responsibilities - Taking ownership of high value clients (with Average Annual Revenue 25L) and increasing their wallet share
- Setting up the processes to effectively increase the client understanding and getting the business expansion opportunities through different means
- Be the voice of the customer/enterprises at account management stage and Liaison with the product team to get all the necessary help, required in retention, reactivation and referral (RRR)
- Share reports and insights from the conversations, to effectively improve the BD processes or our focus towards the business expansion
- Liaison with the marketing team to set up campaigns, plan testimonials and blogs with key accounts
- Drive a thriving acquisition loops with referrals from existing customers
Senior Manager - Key Accounts Is Expected To - Own end to end & ensure customer lifecycle processes are designed well and customers are being farmed to increase the revenue per customer
- Handle large enterprise accounts and improve their revenue
- Ideate and come up with ways to continuously improve on below mentioned areas → Improve the retention, improve our understanding of needs and wants of the market, and help envisioning necessary changes in product, to get more business from the existing clients
Skills - Analytical ability - P0
- Structured thinking - P0
- Excellent Individual Contributor - P0
- Go getter with fire in the belly
- Empathy towards internal & external stakeholders
- Excellent Articulation & communication
Persona Educational Qualification : Tier 1 MBA
Work Experience - 2-4 years , with minimum 1-2 years experience in account management
Job tags
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