Seasoned technical writer

Location

Mumbai | India

Job description

You are responsible for

• Produces and reviews estimates of time to be spend on technical documentation as input to the overall cost estimation of the project.
• Prepare, review, revise, and maintain in-depth technical documents, such as software and systems engineering, system operations, user guides, integration guides, API developer guides, etc.
• Assures an in-depth understanding of the DN portfolio and documentation requirements.
• Autonomously produces high-quality documentation that meets applicable standards and is appropriate for its intended audience.
• Evaluates training needs and requests and assures proper training materials are produced and maintained.
• Conducts technical product trainings for internal teams and customers.
• Creates and maintains the information architecture and master data.
• Contribute to writing styles and standards, including participating in peer editing.
• Acts as single point of contact for internal teams regarding additional requests, evaluates and dispatches the work.
• Creates documentation and collaterals for complex requests.
• Organizes best practice sharing and implements new processes, formats and guidelines.

Qualifications

• At minimum, an associate's degree in English, Technical Writing, Journalism or Engineering with a background or training in computer science.
• Experience working with the following tools: Confluence/JIRA, Git & Github, HTML, CSS, JavaScript, Python.
• A minimum of three to four years of experience as a technical writer producing technical product documents for software.
• Strong written and verbal communications and experience in structured authoring and information modeling concepts.
• Very strong analytical skills and ability to operate in a fast-paced environment with evolving project requirements and priorities.
• Experience in working in cross-functional, cross-geography product/content development setup.

Preferred Qualifications

• A Bachelor's degree in English, Communication, Journalism, Software Engineering, Computer Science, Technical Writing, Curriculum Development or the equivalent in professional experience.
• SaaS experience.
• Familiarity with API documentation for REST or .NET APIs.
• Proven document organizing and structuring capabilities for writing technical documents, such as, Installation guides, Configuration guides, and API documents, etc. Should have thorough knowledge of technical writing concepts
• Ability to comprehend technical concepts with experience in creating end-user and system-level documentation for complex systems
• Proficiency in conducting technical interviews and drawing out information relevant for end users
• Thorough understanding of the Document Development Life cycle (DDLC) with respect to the Software Development Life Cycle (SDLC)

Why should you join Diebold Nixdorf

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

• ** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

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