Implementation Consultant
Location
Chennai | India
Job description
Management Level
D
We are seeking an experienced and dynamic Implementation Manager to join our team, playing a crucial role in deploying our cutting-edge Cap Table Management and Equity Compensation Management software as a service. As the Implementation Manager, you will project manage a diverse set of people and processes, dedicating 80% of your time to ensuring efficient and effective software deployment. Additionally, you will spend 20% of your time addressing service tickets from existing customers, troubleshooting with users and the internal customer support team.
Key Responsibilities: Project Management:
- Lead end-to-end project management for software implementation, working one-on-one with client companies.
- Develop and execute comprehensive project plans, timelines, and deliverables to ensure on-time and successful software adoption.
- Collaborate with internal teams (sales, product, customer success) to align implementation strategies with client needs and expectations.
Customer Support:
- Fulfill service tickets from existing customers, aiding in troubleshooting alongside the user and internal customer support team.
- Work closely with clients during the implementation process to address queries, concerns, and provide assistance.
Requirements Gathering:
- Gather and document intake requirements for implementation, specifically focused on equity compensation industry standards.
- Ensure a thorough understanding of client needs to tailor the implementation process accordingly.
Relationship Management:
- Develop and nurture relationships with internal and external technical stakeholders.
- Collaborate with client companies to build strong working relationships, ensuring a smooth implementation process.
Reporting and Transparency:
- Create and maintain reports that provide transparency into each implementation, tracking progress and identifying potential roadblocks.
- Communicate effectively with internal stakeholders to keep them informed about project status.
Training:
- Conduct standard training sessions on the platform for administrators before account sign-off and 'go live.'
- Ensure clients are proficient in using the software to maximize its benefits.
Qualifications:
- 3-5 years of hands-on implementation, customer success, project management, technical consulting, and/or private company equity compensation analysis/consulting experience.
- 3+ years of prior work experience in SaaS as a consultant, with a professional services organization or as an internal consultant in the Equity Compensation space.
- CEP (Certified Equity Professional) designation preferred or desire to obtain certification.
- Able to effectively partner, collaborate, and communicate with technical and non-technical colleagues.
- Strong knowledge and proficiency in Excel / Google Sheets.
- Excellent verbal, written, and interpersonal communication skills.
- High attention to detail and accuracy.
- A self-motivated team player, ready to embrace a fast paced, high-growth environment
Skills:
- Proven project management skills.
- Strong interpersonal and communication skills.
- Experience in equity compensation industry practices.
- Ability to analyze and understand technical requirements.
- Excellent problem-solving and troubleshooting abilities.
- Proficient in creating and maintaining reports.
- Reporting:
- This role reports directly to the Head of Client Onboarding and Support.
How Success is Measured:
- Successful and on-time completion of software implementations.
- High customer satisfaction scores.
- Effective collaboration with internal teams. We are seeking an experienced and dynamic Implementation Manager to join our team, playing a crucial role in deploying our cutting-edge Cap Table Management and Equity Compensation Management software as a service. As the Implementation Manager, you will project manage a diverse set of people and processes, dedicating 80% of your time to ensuring efficient and effective software deployment. Additionally, you will spend 20% of your time addressing service tickets from existing customers, troubleshooting with users and the internal customer support team.
Key Responsibilities: - Project Management:
- Lead end-to-end project management for software implementation, working one-on-one with client companies.
- Develop and execute comprehensive project plans, timelines, and deliverables to ensure on-time and successful software adoption.
- Collaborate with internal teams (sales, product, customer success) to align implementation strategies with client needs and expectations.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.
Job tags
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