Location
Mumbai | India
Job description
Position: KYC Manager, Mumbai
Nivoda, a fast-growing B2B marketplace reshaping the global jewelry industry, is seeking a self-driven detail-oriented, customer-focused KYC Manager. If you have an investigative eye, possess a strong understanding of compliance requirements, and have the drive to make a significant impact in a dynamic, multicultural environment, this role is perfect for you.
About Us Based in London, with vibrant offices spread across Mumbai, New York, Hong Kong, and Amsterdam, Nivoda is a youthful, passionate, and fast-paced global team disrupting the traditional jewelry trade industry. Our platform connects jewelry buyers and sellers worldwide, facilitating transparent, efficient, and cost-effective transactions.
Our sales have skyrocketed over 250% in the last year, growing our team from 30 to more than 300 members internationally. We're risk-takers, hard-workers, and big thinkers on a journey to empower jewelry trading worldwide.
Profile / Requirements As our KYC Manager, we are looking for self-driven professional with similar experience in growing control departments. This role will be responsible for end-to-end KYC verification process for new customers globally, ensuring a seamless 24/7 service. The role demands collaboration with Customers and Sales Managers and a strong focus on continuous improvement. Here's what we're looking for:
- Efficiency in KYC verification
- Excellence in customer service
- Strict compliance adherence
- Reliable night shift coverage
- Effective collaboration with Sales Managers and Customers
- Focus on continuous improvement
- Relevant KYC experience of global market in the managerial role.
Key Responsibilities - Manage and responsible for full KYC process of Nivoda.
- Perform KYC verifications swiftly and accurately.
- Ensure a smooth, efficient process resulting in a positive customer experience.
- Guarantee compliance with relevant regulatory requirements and company policies.
- Foster efficient communication and collaboration with internal managers and customers.
- Provide responsive and efficient ad hoc support to finance colleagues, assisting in various tasks and projects as needed.
- Identify the areas of improvement and help implement new initiatives to make the process more efficient and compliant.
- Supervise and mentor team members.
Skills And Experience - Experience in KYC or similar compliance roles.
- In-depth understanding of KYC regulatory requirements, compliance laws, and anti-money laundering (AML) procedures.
- Proficiency in KYC software platforms, customer management systems, and other relevant technologies is advantageous (e.g., Trulioo, Hubspot).
- Exceptional analytical skills with an eye for detail.
- Strong written and verbal communication skills.
- Ability to manage time effectively, particularly during night shifts.
Soft Skills
- Excellent customer service skills.
- Ability to communicate complex compliance issues in a simple, understandable way.
- Highly dependable and reliable.
- Open to feedback and committed to ongoing learning and development.
- Uphold the highest ethical standards in all work activities.
What We Offer
- Dynamic working environment in an extremely fast-growing company.
- Opportunities to grow and learn.
- International work environment.
- Collaborative, minimal hierarchy culture.
- Potential to grow into a leadership role.
- Flexibility to work from home or our Mumbai office.
If you're excited to take on this role, bring improvements to our processes, and contribute to a dynamic, growing team, we'd love to hear from you.
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