Salesforce
Location
Secunderabad | India
Job description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Product Job Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place. We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer too, driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place. Salesforce Service Cloud is redefining how businesses engage with customers and connecting them in whole new ways. Whether it's a website or app experience, a private message, a call, an email or a WhatsApp conversation, customers expect more. More self-service, more personalization, and more delight. Businesses are also evolving their ability to automate such engagements intelligently and at scale, with copilots for more common-place questions and rich agent experiences for high-value engagement. This new era of service will cross departmental boundaries, from the front office to the back office, and support unified journeys with marketing, sales and commerce. All while augmenting every interaction with intelligent signals, call drivers and CX, and resolution and revenue opportunities. Salesforce is bringing this vision to reality through our best-of-breed offerings like Case and Knowledge Management, Digital Engagement, Copilot for Consumers, Omni-Routing, Service Cloud Voice and Service Einstein, all powered by the Service Cloud platform. The VP, Product Management for Service Cloud, India will be our primary product site leader. This role is responsible for championing and delivering the product portfolios managed by our growing India teams, which will play a key role in driving our vision and strategy for customers globally. They will also be responsible for elevating our India PM operations, culture and impact. The role will manage multiple product managers driving products across several domains and accountable to different leaders. To achieve this successfully, creating consistent processes, roadmap, enablement and executive alignment is a key part of the role. The role is also heavily cross-functional and will require close collaboration and tight alignment with local and global partner teams. From the start of the product development process through launch and scaling, this leader will guide engineering, UX, go-to-market strategy across different domains. They will also be responsible for being the primary representative of Service Cloud to sales and customer success teams across India, APAC and ANZ. Responsibilities
Qualifications
Desired Skills And Experience
Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all.
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