OTC Customer Service Lead
Location
Mumbai | India
Job description
Job Description
Are You Ready to Make It Happen at Mondelēz International Join our Mission to Lead the Future of Snacking. Make It Possible. You will support our order-to-cash (OTC) operations and/or the customer collaboration agenda for a given market or set of customers. You will offer improved value and service to the customer and increase supply chain efficiency while offering clear accountability and transparency into customer performance through a single point of contact.
How You Will Contribute You will:
- Drive effective cross-functional communication among stakeholders including sales, logistics operations, demand planning, product supply and external partners
- Achieve KPIs targets including customer service, invoice accuracy, overdues and deductions through effective implementation of processes
- Development, coach, delegate and lead a team that can drive the business agenda and give them the opportunity to grow in the organization
- Focus on account or channel-specific initiatives in efficient replenishment and availability while driving the implementation of joint value-creation initiatives identified through customer collaboration
- Deliver enhanced service by driving the implementation of customer supply chain improvement initiatives and building deep relationships with the customer
What You Will Bring A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
- Experience in CS&L function, ideally with excellent knowledge of OTC management and processes, customer supply chain management
- Cross-functional experience (sales, CS&L controlling, demand planning, and logistics and warehousing knowledge)
- SAP, information systems, process design, standard operating procedures
- Experience leading and developing a team
- Able to analyze data and derive insights into action with a focus on delivering to timelines and KPIs
- Great interpersonal, teamwork and communication skills
- Able to influence, negotiate and apply commercial acumen
More About This Role What you need to know about this position: What extra ingredients you will bring: Education / Certifications: Job specific requirements: Travel requirements: Work schedule: Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy
Business Unit Summary Mondelez India Foods Private Limited (formerly Cadbury India Ltd.) has been in India for over 70 years, making sure our mouth-watering and well-loved local and global brands such as
Cadbury chocolates,
Bournvita and
Tang powdered beverages,
Oreo and
Cadbury Bournvita biscuits, and
Halls and
Cadbury Choclairs Gold candies get safely into our customers hands—and mouths
. Headquartered in Mumbai, the company has more than 3,300 employees proudly working across sales offices in New Delhi, Mumbai, Kolkata and Chennai and in manufacturing facilities at Maharashtra, Madhya Pradesh, Himachal Pradesh and Andhra Pradesh, at our global Research & Development Technical Centre and Global Business Hub in Maharashtra and in a vast distribution network across the country. We are also proud to be recognised by Avatar as the Best Companies for Women in India in 2019 – the fourth time we've received this award.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type Regular
Network Management
Customer Service & Logistics
Job tags
Salary
