Associate Operations Manager
R1 RCM - Revenue Cycle Management
Location
Noida | India
Job description
R1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work For™ 2023 by Great Place To Work® Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to 'make healthcare simpler' and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.
Job Profile:
- Associate Operations Manager- Cash Posting
Primary Responsibility:
Performance and People Management
Operational Service Delivery - SLA Metrics and KPIs
Financials - No revenue leakages
Process Improvement initiatives
Attrition & ESAT
Employee Engagement
Role and Responsibilities:
- Experience in handling a team / group of 15 to 20 FTEs
- Thorough understanding of RCM processes like Billing, Cash Posting, Credit Balance, Accounts Receivables, Denial Management & Correspondence review
- Very good understanding of RCM metrics like UI (unidentified), Unposted Cash, ePars.
- Periodically review teams performance and recommend performance improvement plan wherever required, also suggest and lead process improvement initiatives using Lean Six Sigma methodology and suggesting automation of repetitive processes
- Hands on in preparing daily, weekly & monthly operational metrics reports from the Practice Management/Billing System and workflow tool using MS-Excel
- Identify trends and patterns from the generated reports and initiate action plan to resolve the process related issues
- Create and maintain daily operational scorecards to track and report KPI's assist in volume forecast and capacity planning as required
- Establish a strong relationship with Team Managers by demonstrating the gaps, trends & patterns identified during the data/report compilation
- Able to interact with the internal and external stakeholders effectively and willing to work in night shift / US timings
Qualification:
- 5+ years of industry experience
- 3+ year Experience in relevant Cash Posting function is a must
- Proficient in MS Excel and creating Excel macros
- Strong ability to analyze raw data, draw conclusions and develop actionable recommendations
- Ability to handle multiple tasks of reporting simultaneously
- Ability to adapt quickly to new and changing technical environments as well as strong analytical, problem solving and quantitative abilities.
- Solid verbal and written communication skills are required
Education/Certifications:
- Graduate in any discipline
Line of Business (LOB):
Opportunity Type:
Country:
Delhi NCR, India
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit:
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