Network Support Specialist
Location
Bangalore | India
Job description
Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role Are you a tech-savvy problem-solver with a passion for ensuring optimal network performance If so, look no further – Kyndryl is seeking a Network Support Specialist who will be the go-to expert for installing, maintaining, and troubleshooting computer networks.
As our Network Support Specialist
- Installation, Configuration and troubleshooting of Various Network Platform such as Cisco Small, Medium, Large Enterprise Routers, Switches, Cisco WLC/WIFI, ISE, ACS, Cisco ACI, Spine/Leaf, DC Technologies, Viptela, F5 LB such as LTM/GTM, Fortinet Firewall Management, Forti Manager, Aruba Wi-Fi, Aruba ClearPass, Networking Tools Such as SolarWinds, Panaroma, MRTG, ZABBIX, Logic Monitor.
- Network Design and Planning: Designing and planning network architecture based on business requirements.
- In-depth knowledge on Cisco ACI, Configuration of User attributes, Design and application of filters, contracts, and policies, Fabric creation and policy configuration, North-south L3out connectivity, Provision and configuration of multi-pod environments, Dynamic tunnel establishment for communication, Configuration of pod spine access policies, Cisco ACI multi-site configuration and global contracts, Implementation of micro-segmentation.
- Develops an understanding of customer engagements (objectives, project scope, business, and technical requirements) to ensure expectations are met.
- Produces project-related documents including any required technical architecture diagrams. These documents might include SOW, High-Level Design, Low-Level Design, Migration Plan etc.
- Upgrade firmware, security patches and latest software upgrades as per client policy
- Good understanding knowledge and hands-on in Firewall Policy, Routing, security profiles and policy fine-tuning
- Use network monitoring tools to identify and resolve network outages, latency issues, or bottlenecks.
- Collaborate with vendors and service providers to schedule maintenance windows and minimize disruptions to network service.
- Monitoring network performance, system availability, and reliability.
- Troubleshooting and resolving network issues, including hardware and software problems.
- Collaborating with other IT professionals to develop and implement network security measures.
- Conducting regular network maintenance, including updating software and hardware.
- Documenting network configurations, processes, and procedures and network & Firewall infrastructure.
- Provide network support to L0 and L1, operational and engineering teams, including assisting with recovery efforts during unplanned network outages.
- Integrated structured engineering disciplines and processes in order establish high functioning, streamlined network support operations.
- Provide 24/7 network support including security and disaster recovery readiness.
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
Who You Are You're good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others.
Required Technical and Professional Expertise
- 3-6 years of experience in Customer Service or Technical Support
- Experience with Cisco Nexus and IOS technologies
- Experience with F5 ASM and LTM configuration and troubleshooting
- Hands-on experience in upgrading ACI components, including APIC controllers and switches.
- Having an in-depth knowledge of various protocols, such as OSPF, BGP, EIGRP, AAA, QoS, VxLAN, vTEP, F5 LTM/GTM, DNS, Cisco ACS, SDWAN etc.
- Good understanding and Hands on technologies like IP addressing schema, VLSM, DHCP, DNS etc. Good Hands on Infoblox OEM for managing IPAM solution (ADD / Delete IP address Scope)
- Strong experience working on implementation, configuration, and administration of NextGen Firewalls i.e. Fortinet and Cisco ASA.
- Hands-on experience in migrating the firewalls.
- Hands on experience with troubleshooting tools, techniques and methodology including advance troubleshooting skills at packet levels using Sniffer/ Wireshark / TCPDUMP/ Snoop etc.
- Proficient in documenting network configurations, changes, and incident resolutions.
- Extensive knowledge and hands-on experience in Next-Gen firewalls for activities including Firewall HA, Site to Site VPN and client VPN.
Preferred Technical And Professional Experience - Cisco certified
- Experience with network automation/scripting
Being You Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred! If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
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