Location
Bangalore | India
Job description
Introduction to Maersk:
A.P. Moller - Maersk is an integrated container logistics company that is responsible for moving 20% of global trade every year. With a dedicated team of over 100,000 employees across 130 countries, we go all the way to connect and simplify global trade, and help our customers grow and thrive. Maersk’s vision is to be the global integrator of logistics, connecting and simplifying customers’ supply chains.
Fulfilled by Maersk (FbM) organization is a critical part of Maersk’s global integrator vision. The FbM organization is at the forefront of developing cutting edge technologies to improve the customer’s fulfillment and logistics experience with automated end-to-end digital journeys and enable access to standardized products and services seamlessly. The team creates the foundation to integrate data, systems, and processes, powered by scalable digital infrastructure and APIs.
E-Commerce Logistics (ECL) is one of the three organizations of FbM. Although ECL is traditionally an asset heavy business; a new wave of digital innovation has meant that assets alone are no longer differentiators. Maersk’s ECL platform team is on an ambitious journey to build truly world class ECL capabilities which provide our Customers the flexibility they seek.
We offer:
This is an extremely exciting time to join a growing and dynamic team that solves some of the toughest problems in the industry and builds the future of supply chain & logistics. Maersk’s Technology organization offers a unique opportunity to impact global trade via the largest container shipping company in the world. We are a growing team of more than 30 nationalities. We focus on our people and the right candidate will have broad possibilities to further develop competencies in an environment characterized by change and continuous progress.
- You will work with an experienced and passionate team with high standards for urgency and quality.
- We operate in a fast-paced environment utilizing modern technologies and bias toward action.
- We value customer outcomes and are passionate about using technology to solve problems.
- We are a diverse team with colleagues from different backgrounds and cultures
- We offer the freedom, and responsibility, to shape the setup and the processes we use in our community
- We support continuous learning, including through conferences, workshops and meetups
Key responsibilities:
You will be the manager for the global e-Commerce Logistics application support and implementation team based in Bangalore, India. This is a centralized engineering team which is working across three global shifts as partners for our e-Commerce application Solution Architect teams which are spread across the various global locations where we have related operations.
The most critical tasks in this role are:
- Providing 24/7 Level 2 support for Maersk’s global e-Commerce Logistics technology platform. This requires heavy attention to all incidents which are bring raised to Level 1 support to identify trends which require technology changes, but also escalation of incidents to the Level 3 Platform Engineering team for any additional support needed to close an incident.
- Delivering application configuration or light coding as identified by our Regionally distributed Solution Architect team as they gather requirements and build solution designed documentation for new customer Implementations as brought to us through sales channels, or Change Requests which are raised by Operational or Customer Service teams.
- Providing a positive and engaging work environment for the people on your team, ensuring that Maersk is seen as a preferred place to work for technology and logistics minded people. Skills will open the door for an interview, but the right candidate will be the one who shows they know how to get the right results from a highly motivated engineering team.
Ideal candidate traits
- Applicants will have a Bachelor’s degree on Computer or IT related course from a reputable college/university together with at least 10 years of working experience in Application support, and 3 years of team leadership/management functions.
- Applicants will exhibit methods for achieving Technology Excellence including; hands-on experience with support engineering, .NET/C# coding language, micro-services architecture, and event-driven architecture, hands-on experience with cloud technologies, preferably on Azure cloud, and experience with agile practices, CI / CD, DevOps, and automated testing.
- Applicants will exhibit a track record of performance management & team leadership
- Demonstrated ability to lead teams, including senior individuals and groups, determining and delegating management responsibilities. Able to set the example for proactively building working relationships within the team, acting as an escalation point for staff and ensuring relationship challenges are addressed.
- Contribute to the building of a strategically agile culture. Identifying training and development needs. Able to lead the ongoing professional development of the teams and the promotion of best practice. Can mentor and influence senior individuals with their career opportunities and contribution to the organization.
- Able to lead on formal processes such as compensation negotiations and disciplinary procedures, actively managing both strong and poor performance.
- People & organization planning:
- Take overall responsibility for staff planning, recruitment, selection, assessment, on-boarding and transitioning of team members. Ensuring the correct permanent/vendor blend and location strategy compliance.
- Supporting the recruitment team members across the department. Ensure all the teams are appropriately sized and have the correct skill blend to be effective.
- Leads the development of plans to ensure that the organization has appropriately skilled staff to meet organizational objectives and commitments.
- Generate performance reporting for the team which documents our ability to respond to incidents timely, resolve incidents within SLA, and to implement new customers/delivery change requests within the time agreed.
- Technology planning & transformation:
- Engage with and influence senior stakeholders and teams through change and transformation, ensuring that technology is managed to provide agreed levels of service and outcomes.
The key behavioral traits expected in this role are:
- You will be a champion of industry best-practice within the organization, advocating for technologies and practices that can improve the way we work.
- Being hands-on: you’re not afraid to roll up sleeves and get job done, over time creating a successful long-standing team capable of lifting this work.
- Driving a DevOps mindset to lead self-managed teams. Contribute to the building of a strategically agile culture.
- Understanding the Maersk Technology strategy and leading your team in executing it successfully, including contextualizing these strategies for your business capability area.
- Foster a culture of honesty and trust, supporting the resolution of issues and conflicts.
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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected] .
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