Maintaining customer relationship by responding to inquiries, documenting actions.
Prepares for customer inquiries by studying products, services and customer service processes.
Responds to customer inquiries by understanding inquiry, reviewing previous inquiry, reviewing previous inquiries and responses, gathering and researching information, assembling and forwarding information, verifying customers understanding of information and answer.
Records customer inquiries by documenting inquiry and response in customer’s accounts.
Creating competition through Data Analysis.
Visit each lounge/kiosk/café in the city and prepare the report for the same.
Accomplishes customer services and organization mission by completing related results as needed.
