Location
Bangalore | India
Job description
An account manager at SquadStack is a professional who is responsible for managing relationships with customers at the front end and running their operations smoothly at the backend.
Their main goal is to ensure that the companys customers are satisfied with the products or services they receive and to maintain a positive relationship with the customer. Some specific responsibilities of an account manager may include:
What youll be Doing
- The ideal candidate should possess strong analytical skills and demonstrate the ability to effectively read and apprehend data, enabling them to extract valuable insights and make informed decisions
- Facilitating the seamless onboarding of new customers while fostering cross-functional collaboration to ensure timely implementation of campaigns within specified timelines.
- Proactively monitoring and ensuring the achievement of agreed-upon success metrics on a daily basis, promptly addressing any deviations, and actively collaborating with relevant stakeholders to identify and implement effective solutions
- Effectively managing customer expectations by providing clear guidance on available services, features, and potential changes, and taking necessary actions to resolve customer inquiries or escalate them to the appropriate ticketing team
- Delivering regular updates and comprehensive reports on account performance to both clients and company management on a daily, weekly, and monthly basis, ensuring transparent communication and informed decision-making
- Ensuring record-keeping of consumption data and invoices, as well as actively following up with customers to address any pending invoices, thereby maintaining financial accuracy and timely resolution
- Ensuring effective utilization of newly released product features and actively providing valuable feedback to the product team for continuous improvement.
- To excel in this role, an account manager should possess a diverse skill set that includes outstanding communication and interpersonal abilities, adept problem-solving skills, as well as strong data reading and comprehension capabilities
- Additionally, effective delegation, negotiation, and follow-up skills are essential for successful account management
- The ability to analyze data, comprehend its implications, delegate tasks efficiently, negotiate favourable outcomes, and diligently follow up on commitments will contribute to the account manager#039;s overall effectiveness and success
What you should have:
- Education: The candidate should possess a Masters degree in Business Administration or Engineering.
- Experience: The candidate should have a minimum of 4 years of overall professional experience, including at least 2 years of relevant experience in a customer-facing role, preferably in Sales, Customer Success, or Account Management.
- Analytical Skills: The candidate must have a deep working knowledge of Python, SQL, and Excel. They should have hands-on experience in real process automation tasks.
- Communication Skills: Excellent communication skills are required, including both written and verbal communication abilities.
- Project Management Knowledge: The candidate should have familiarity with project management methodologies, concepts, and tools. Having prior experience in managing projects would be beneficial.
- Relationship Building: The candidate should possess strong relationship-building skills and have the ability to establish and maintain long-term partnerships with clients.
- Sales Acumen: Demonstrated sales acumen and the ability to identify upselling and cross-selling opportunities to maximize revenue from existing accounts.
- Customer Focus: A customer-centric approach is crucial, with the ability to understand customer needs, provide tailored solutions, and ensure customer satisfaction.
- Negotiation Skills: Proficiency in negotiation techniques to manage contract renewals, pricing discussions, and resolving conflicts effectively.
- Strategic Thinking: The candidate should possess strategic thinking abilities, including the capacity to analyze account performance, identify growth opportunities, and develop account plans.
Job tags
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