WTW Global Delivery and Solutions India Private Limited
Location
Thane | India
Job description
Principal Duties/Responsibilities of this role:
KPI Management
- Administer ongoing benefit system activities
- Receive and process import data files containing indicative data, election data, dependent and beneficiary
data
- Generate payroll/vendor feeds, as well as ad-hoc management reports
- Process and fulfil, confirmation statements and other benefit related materials
- Assist with system testing; Web, interfaces and system generated reports for new and ongoing systems
- Review error reports and resolve issues as needed utilizing case management tool
- Exercise discretion and independent judgment in responding to and resolving client issues
- Develop and maintain system processing documentation and processing calendar
- Set up and test data encryption and transmission protocols with client and vendors
- Manage fulfilment inventory with clients
- Provide back up for other team members as needed
- Attend ongoing client status meeting as needed to establish client relationship
- Attend internal project meetings to ensure project continuity into ongoing
- Meet service level agreements across all clients
- Assist project team with client assignments to deliver timely, within-budget and high-quality work
- 100% compliance with SOC1 and Professional Excellence criteria
- Help develop and maintain system processing documentation
- Analyze process workflow and recommend improvements to increase efficiency and effectiveness
- Gain an understanding of the system interfaces with HRIS, payroll, and insurance carriers
Relationship management
- Take initiative to proactively share knowledge and/or experience with team members
- Develop strong partnerships with team members
- Work collaboratively with other members of the team to meet internal and client objectives
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Job tags
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