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Location

Australia | India

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Job description

Dear Candidate,

We find your profile suitable for Sales and Marketing Manager in Canada, Australia, Hong Kong.

Designation : Technical Support Operations Manager.
Experience: 3 to 12 years
Minimum Graduation in Relevant field,
Salary Range: INR 25 Lacs - 90 Lacs
Job Locations: Canada, Australia, Hong Kong.

Job Description :

• Direct and coordinate a team of tech support specialists/help desk technicians.

• Prioritize IT-related problems as they come in to Help Desk and escalate when necessary.

• Assign problems/tasks to tech support specialists.

• Regularly analyze and review logs to determine if problems are imminent and develop solutions before they occur.

• Analyze situations and determine resources needed to solve them.

• Make decisions quickly, often with limited information.

• Follow up with customers to gauge their satisfaction with problem resolution; identify tech support problem areas (i.e., negative trends) and, if warranted, implement corrective actions.

• Ensure ongoing training for tech support staff; advise tech support staff on career planning; maintain and analyze training records.

Other Benefits - Transportation Allowance, Free Medical, Dental and Hospitalization Insurance, Retirement savings plan, Attractive annual bonus plan, Better exposure etc.

Thanks & Regards

Contact : Ayaan Khan
Email ID : [HIDDEN TEXT]
Contact NO : +91 9871370858

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Job tags

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Salary