Technical Support engineer

Location

Bangalore | India

Job description

• As a Support Engineer, you are a technical lead on your team and act as a subject matter expert for one or more services

• You are viewed as a support leader throughout the larger organization and are regularly engaged to work on cross-team planning
• You lead large multi-team projects and resolve the most complex support issues
• You understand the business impact of support decisions
• You drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation
• You think proactively and work to prevent support issues before they are realized
• You participate in design reviews to identify and mitigate support risks
• You work closely with development and QA teams to improve the management life cycle
• You have a deep understanding of production architecture and are familiar with operating systems best practices
• You identify and drive small production architecture changes
• You regularly work with management to assign tasks and small projects to other Support Engineers
• You design and develop complex, high performing scripts and applications
• You work with other leaders to share ideas and improve support within the company
• You take a role in the strategic direction of the team
• You play a significant role in hiring, mentoring, and training employees
• You demonstrate excellent judgment when making decisions
• You will be responsible for recording and generating daily leads and activity reports

IT Hardware Concepts: RAID, SAN, x86 Architecture, server debugging management, and networking installation and debugging Linux/Unix Administration: Boot Process, GRUB/LILO, File Systems, Network device and protocol configurations, Directory Structure, Performance Management/Troubleshooting, Base Operating System Install, Scripting: "Perl, Python, Bash", and Core OS Services: "ssh, telnet, ftp, nfs, dns, dhcp, samba, ldap, cvs" Energetic, motivated to make 50 or more cold calls daily; ability to follow up, negotiate contracts and close deals

Job tags

Salary