POURBRAIN TECH PRIVATE LIMITED
Location
Faridabad | India
Job description
Job Description for Call Center mentioned below -
Job Description -
- Take inbound calls and collect data like patients details (pick and drop location , age , weight , disease , weight , special health supporting tools requirement)
-Make Outbound calls to confirm schedule activity as vendor price and availability
- Book and dispatch ambulance at accurate time with numerous follow ups
- collect payment as per organization norms
- Take follow up for billing and remuneration
- Take & Update feedback for the service improvement
- Communicate with customers via phone and chat in a timely and accurate way
- Provide knowledgeable answers to questions about a product, pricing, and availability
- Follow up with customers to ensure their issues are resolved
- Update our internal databases with information about issues and useful discussions with customers
- Work with internal departments to meet customer's needs
- Handle data entry in various platforms
Key Skills -
Comfortable in voice /calling
Good computer skills , Excel & MS Word
Excellent interpersonal communication skills (Hindi & English)
High level of professionalism and adaptable
Must be available to work some holidays, weekends and rotational shifts
Strong problem solving abilities
Intellectual with good negotiation skills
Job tags
Salary
Rs 10000 - Rs 20000 per month
