Team Leader, Customer Service
UPM - The Biofore Company
Location
Mumbai | India
Job description
Would you like to join a global, growing company that innovates for a more sustainable tomorrow UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Join us in creating a future beyond fossils!
We are now looking for a
Customer Service Team Leader to join our team in Mumbai, India.
Greetings from your future manager '
Good service starts with happy and motivated people. Welcome to our team, Customer Service, which is a crucial department. Your enthusiasm, knowledge and helpfulness determine the way customers perceive UPM Raflatac. The wide training programs will help you develop fast, so it is not only our customers benefit, but your own career as well .' - Gökçe Bilgiç Alpay, Senior Customer Service Team Leader, ESSA.
What You Will Do - Lead and manage the Customer Service team development & performance with prompt feedback
- Support and coach the team members on a daily basis
- Develop a team culture which assumes active role in delivery of customer objectives in conjunction with Sales
- Seek opportunities for continuous improvement
- Relay the company and sales strategy and objectives
- Manage customer relationships
- Support the team and customers with UPM Raflatac 's tools and strategies in e-business
- Support and coordinate the proactive activities of the team
- Other additional tasks as requested by the supervisor
Who You Are - You have a minimum of a Bachelor's degree in relevant education and minimum of 5 years of working experience in customer service or similar tasks
- You have experience in leadership and process development
- You are fluent in English
- You have good interpersonal and communications skills
- You have good organizational skills and can prioritize your workload
- You work well as a part of the team as well as independently
- You are able to motivate, delegate, empower and build a good team spirit
- You are proactive and take initiative
- You are flexible, easily adapt to different situations and work efficiently under pressure
This Is What We Offer For You - A meaningful job – We have an inspiring purpose 'We create a future beyond fossils.' Our work is impactful and transformative.
- A caring community – Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
- Development opportunities – We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.
- Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.
Learn about our Rewarding and our Ways of working
Additional Information The position holder will report to Gökçe Bilgiç Alpay, Senior Customer Service Team Leader, ESSA.
Please apply and attach your CV and cover letter by 22 February 2024. Please notice that we will go through the applications already during the application period and may invite candidates for interviews already before the end of the application period.
For support with submitting your application, please contact HR Service Center at [HIDDEN TEXT] or tel. +48123999400.
UPM is a global forest industry leader with headquarters in Finland. We create renewable and responsible wood-based alternatives for fossil-based materials utilizing our expertise in engineering, innovation and digitalization.
What makes us unique The Finnish leadership culture encourages people in personal growth and self-development, and our values - trust and be trusted, achieve together, renew with courage – are visible in our everyday work. We are inspired by the limitless opportunities of the bioeconomy and we lead the way towards a future beyond fossils. Got interested Join us on this exciting path!
If you wish to get more insight about who we are, check out the video:
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