Beyond Human Resource
Location
Noida | India
Job description
Key Responsibility Areas:
- Client Relationship Management: Cultivate and maintain strong client relationships, understanding their unique business needs, and acting as a trusted advisor. - Account Strategy Development: Develop and implement digital marketing strategies tailored to each client, ensuring alignment with their objectives. - Campaign Management: Oversee the execution of digital marketing campaigns, including SEO, SEM, social media, and email marketing, to drive engagement and conversions. - Performance Analysis and Reporting: Regularly monitoring and analyzing campaign performance metrics. Preparing comprehensive reports to showcase the results, ROI, and recommendations for optimization to the client. - Budget Management: Manage client budgets effectively, ensuring cost efficiency and maximum ROI. - Communication: Serve as the main point of contact between clients and our internal teams, ensuring timely and clear communication. - Team Collaboration: Collaborate with our creative and technical teams to ensure the delivery of high-quality solutions that meet client expectations. - Feedback Collection: Regularly collecting feedback from clients to understand their satisfaction levels, areas of improvement, and incorporating those insights to enhance service delivery. - Customer Satisfaction and Retention: Proactively addressing client concerns, ensuring high levels of satisfaction, and working towards client retention through exceptional service delivery. Key Performance Indicators (KPIs): - Client Satisfaction: Maintain a high level of client satisfaction and regularly collect feedback to improve services. - Revenue Growth: Achieve revenue targets and contribute to the agency's growth by upselling and cross-selling services. - Campaign Performance: Meet or exceed key performance metrics, such as click-through rates, conversion rates, and ROAS. - Project Timelines: Ensure that campaigns are delivered on time and within scope. - Budget Adherence: Manage client budgets efficiently, ensuring profitability for both the client and the agency. Qualifications: - Bachelor's degree in marketing, business, or a related field. - 2-3 years of experience in digital marketing and account management. - Understanding of social media platforms like Facebook, Instagram, Twitter, LinkedIn, Pinterest and Google. - Working Knowledge of Meta Ads, Google Ads and Search Engine Optimization. - Proven track record of successfully managing client accounts and delivering results. - Strong communication and interpersonal skills. - Analytical mind-set with proficiency in data analysis tools. - Knowledge of digital marketing platforms and trends. - Exceptional organizational and time management skills.Job tags
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