Location
Noida | India
Job description
As a Hostess, you will be responsible for creating a welcoming and comfortable environment for customers. Your primary role is to greet and seat guests, manage reservations, and assist in maintaining an organized and efficient flow..
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Responsibilities:
- Greeting and Seating Guests:
- Warmly welcome customers as they enter the F-Wine Dine.
- Escort guests to their tables and provide them with menus.
- Ensure that guests are comfortable and assist with seating arrangements.
- Reservation Management:
- Handle reservation requests through phone calls or online platforms.
- Maintain an organized reservation system and update it as needed.
- Coordinate with the kitchen and waitstaff to manage reservations efficiently.
- Customer Assistance:
- Provide information about menu items, specials, and promotions.
- Address customer inquiries, concerns, and special requests.
- Monitor and manage customer waiting lists during peak hours.
- Maintaining Cleanliness and Ambiance:
- Ensure that the dining area is clean, tidy, and appropriately set up.
- Collaborate with the cleaning staff to maintain hygiene standards.
- Assist in creating a pleasant ambiance with appropriate lighting, music, and d cor.
- Coordinating with Staff:
- Communicate effectively with kitchen and waitstaff to ensure smooth operations.
- Relay customer feedback and special requests to the relevant team members.
- Handling Payments:
- Process customer payments and provide accurate change when necessary.
- Coordinate with the cashier to ensure a smooth payment process.
- Assisting with Events:
- Collaborate with the management team to organize and execute special events.
- Ensure that events run smoothly by coordinating with staff and customers.
Qualifications:
- Customer Service Skills:
- Excellent communication and interpersonal skills.
- Ability to provide exceptional customer service.
- Organizational Skills:
- Strong organizational abilities to manage reservations and customer flow.
- Team Player:
- Ability to collaborate with kitchen and waitstaff for efficient operations.
- Adaptability:
- Flexibility to handle a fast-paced environment and adapt to changing situations.
- Professionalism:
- Maintain a professional appearance and demeanor at all times.
- Multi-tasking:
- Ability to handle multiple tasks simultaneously.
Education and Experience:
- High school diploma or equivalent.
- Previous experience in a customer service or hospitality role is preferred.
Job tags
Salary
