Rackspace Technology
Location
Work from home | India
Job description
JOB TITLE: Linux Operations Engineer I
RESPONSIBILITY:- Monitor alerts and correct issues, or create tickets accordingly. Handle level-appropriate escalation support requests (phone/ticket/chat) according to escalation procedures. As an escalation point, create and maintain customer loyalty by serving customers above and beyond their expectations, exercise judgment in decision-making in order to routinely deliver.
FANATICAL SUPPORT. Schedule and coordinate level-appropriate maintenance. Provide basic troubleshooting of system services (i.e., web, API backend services, SSH and DNS). Work as part of a team and interact with our engineering, developer and support groups to identify and correct issues, increase efficiency and improve best practices. Identify operational problems by observing and studying system functioning and performance results investigating complaints and suggestions completing troubleshooting procedures. Improve operational quality results by studying, evaluating, and recommending process re-design implementing changes contributing information and opinions to product development and engineering teams.
KNOWLEDGE/SKILLS/ABILITY: Basic to intermediate knowledge of: OS and distributions, patching, monitoring, backups RAID, hardware, virtualization, networking, firewalls, load balancing, storage, security, high availability, root cause analysis, systems optimization APIs, Shell Scripting(python, bash) SSL, Web servers, auth/directory services, caching services SSH, DNS, FTP, SNMP, SMTP Intermediate troubleshooting abilities.
JOB COMPLEXITY: Works mainly in a reactive or supportive role while they develop their skills and broaden their experience. Executes specific operational tasks to achieve project goals with guidance from senior Rackers. Understands, responds positively, and follows directions provided by senior Rackers. Contributes to internal objectives and actively shares point of view. Focuses on building relationships with Support and Engineering teams. Excellent verbal and written skills. Creative and collaborative team player. Ownership and follow-up skills. Ability to respond effectively under pressure. Attends interdepartmental meetings.
SUPERVISION: Operates under general supervision.
EXPERIENCE/EDUCATION: This role is generally equivalent in skills/experience to an L3 Linux Systems Administrator in the Support organization. Bachelor's degree in a technology related field required. At the manager's discretion, additional relevant experience may substitute for the degree requirement. RHCE/RHCSA/CL210/CL310 or equivalent certification or professional experience. Years of professional experience typically required: 2-5 years.
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