Chargebee
Location
Chennai | India
Job description
Chargebee is the leading Revenue Growth Management (RGM) platform for subscription businesses. Thousands of companies at every stage of development — from startups to enterprises — use Chargebee to unlock revenue growth, experiment with new offerings and monetization models, and maintain global compliance as they scale.
Chargebee counts businesses like Freshworks, Calendly, and Study.com amongst its global customer base and is proud to have been named a Leader in Subscription Management by G2 for five consecutive years, as well as a Great Place to Work in both the United States and India. We are backed by some of the most respected investors in the world; Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Venture, who believe in the magic of subscriptions and the world that they can create — from cars to coffee pods and everything in between. With headquarters in San Francisco and Amsterdam,our 1000+ team members work remotely throughout the world, including in India, Europe and the US. As an Implementation Consultant, you will provide the best-in-class onboarding experience for Chargebee customers across all segments and regions. You will be the resident technical product expert who will handhold the customer through the configuration, integration and go-live process. You will liaise with the internal teams for troubleshooting and bug resolution. Responsibilities of an Implementation Consultant include: Demonstrate the suggested use of the CB platform through a Conference Room Pilot (CRP). Create/update a Business Requirements document based on the CRP execution as well as work done in integration and data migration. Help create and execute against a Statement of Work (SOW) Help drive the Implementation through regular video conference calls, email, and Slack correspondence. Identify potential gaps and issues during Implementation and solve them with help of internal team(s) Focus on decreasing the Time to Value (TTV) for your customers while maintaining a very positive customer experience. Be a true consultant and help customers make the right business decisions for their billing infrastructure. Continuously learn the new Chargebee product features and be the product expert. Maintain high productive utilization while contributing to multiple, concurrent customer projects. Maintain time tracking, project tracking, and CRM data hygiene. Share implementation weekly status reports with the customers. Update the Solution Handbook with implementation updates to ensure context is carried forward to subsequent teams. As an Implementation Consultant, you own the customer onboarding process from end-to-end and are responsible for consistently delivering a best-in-class customer experience.Skills needed from Implementation Consultant: Ability to work with APIs Strong technical skills - coding ability is a plus CRM basics with SFDC or HubSpot Basic knowledge of Financial concepts Strong communication skills We are Globally Local With a diverse team across four continents, and customers in over 60 countries, you get to work closely with a global perspective right from your own neighborhood. We value Curiosity We believe the next great idea might just be around the corner. Perhaps it’s that random thought you had ten minutes ago. We believe in creating an ecosystem that fosters a desire to seek out hard questions, and then figure out answers to them. Customer! Customer! Customer! Everything we do is driven towards enabling our customers’ growth. This means no matter what you do, you will always be adding real value to a real business problem. It’s a lot of responsibility, but also a lot of fun.Job tags
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