Futuresoft Solutions
Location
Kolkatta | India
Job description
Candidate should be capable of handling L1 Support.
In depth knowledge of desktop/laptop/workstation hardware and peripherals
Good troubleshooting and diagnostic skills on variety of hardware.
Good administration and troubleshooting skills on Windows 10 Operating System
Basic Knowledge and trouble shooting skills on Microsoft O365.
Installation, Configuration, Troubleshooting and support for Microsoft Outlook/ Email on Laptops and Mobile Phones
Installation, Configuration and support for Mobile Apps
Installation of various Engineering Software
Good documentation skills. Call logging, Recording and Inventory Management
Basic knowledge on Networking
Candidate should have good communication skills.
Working experience in IT Helpdesk tools.
Certification (Optional)
Microsoft Certification Preferred. Not Mandatory
ITIL Certification - Preferred. Not Mandatory
Soft Skills
Self-starter
Team player
Excellent problem solving and analytical skills.
Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflictive situations.
Ability to quickly learn new technologies and keep abreast of the latest technological advances.
Qualification
Graduate - Diploma, BSc IT, BSc Computer Science
Experience
2 Years
Job tags
Salary
