IT-Engineer (Direct Contract)

Location

Mumbai | India

Job description

About the Team

The IT Department is responsible for supporting and maintaining the company's IT systems and for providing efficient support to all business users. The department is also responsible for resolving any IT-related faults quickly and efficiently, including a broad range of queries from how to set up an email account to system diagnostics, plus enhancing and developing the IT provision extended within the business.

Reports to:

This role reports directly to the Sr. Manager IT.

Mandatory Certifications / Skills - Linux, CCNA

Preferred Experience : 1-2 Years.

KRA:

The position will involve the following areas of responsibility:

• Should be able to manage escalations.
• Responsible for managing backups.
• Diagnose and resolve technical issues.
• Undertake small to medium-sized IT projects as instructed by the Sr. Manager IT
• Provide desktop and server support.
• Support and maintain MS Server/Desktops.
• Setting up and configuring new laptops and desktops.
• Install authorized software to laptops and desktops.
• Ensuring security and upgrades are applied and kept up to date on desktops and laptops.
• Antivirus installation to all desktops and laptops.
• Fault-finding to laptops and desktops.
• Reporting faults and maintaining logs on servers, desktops and laptops.
• Patching of network and phones.
• Ensure all logs for equipment and users are maintained.
• Setting up and configuring new core servers.
• Installing authorized software to core servers.
• Ensuring patches and upgrades are applied to core servers.
• Fault-finding to core servers.
• Creating purchase requisitions for IT hardware/software.
• Ensuring all software purchased licensing is recorded and maintained.

Job tags

Salary