Randstad
Location
Bangalore | India
Job description
Designation: Vice President - Operations (eCommerce)
Work Location: Bengaluru (Work from Office), Open to Travel
Reporting to: CEO
Experience: 18+ years of breadth of relevant experience from eCommerce or similar industry
Qualifications: B.E. / B.Tech. / MBA or any equivalent qualifications from institute of repute.
Certifications: Project Management, Six Sigma Green/Black belt
Roles & Responsibilities:
VP - Operations (eCommerce) plays a crucial role in leading and managing various functional and operational aspects of the organization. The key roles &
responsibilities associated with the role are:
1. Business Strategy: Develop and execute operational strategies that align with overall company& overall goals and objectives with overall P&L responsibility:
Optimizing processes, improving productivity, low-cost structures, low prices, delivering high quality at scale, and ensuring customer centricity.
2. Process Improvement: Identify areas within the SWOs or eCommerce operations that can be streamlined, automated, and enhanced for better
performance and customer satisfaction.
3. Resource Management: Manage and allocate resources efficiently, including personnel, technology, and equipment. Ensure the right resources are in place to meet operational demands and deliver SLAs.
4. Stakeholder Management: Oversee stakeholder relationships and external partners. Negotiate contracts, monitor performance, and ensure quality standards are delivered.
5. Quality Management: Establish and maintain quality controls at par with industry standards and assurance of processes to ensure that the services delivered exceed customer expectations.
6. Team Leadership: Provide leadership assistance to cross functional teams within the organization, build high performing teams, and foster a
culture of collaboration, innovation, and continuous improvements.7. Financial Management: Work with the operations finance team to develop and manage budgets for operations. Monitor financial
performance and take corrective & preventive actions as enablers to achieve financial &business goals.
8. Compliance and Regulatory Oversight: Ensure that the company adheres to all relevant regulations and compliance standards, data
privacy, consumer protection, and online transactions.
9. Technology Integration: Enable and integrate latest technological advancements and trends in the operations. Identify opportunities to
leverage technology for operational improvement and competitiveness.
10. Customer Experience: Focus on enhancing the customer experience by ensuring timely order fulfilment, efficient customer service, and service
delivery experience.
11. Risk Management: Identify and mitigate operational risks that could impact the business. Develop contingency plans to address potential
disruptions in operations and business.
12. Reporting and Analysis: Monitor KRAs & KPIs and prepare regular reports for Top management and Board. Use data and analytics to drive
informed decision-making and continuous improvement efforts.
13. Scaling Operations: Develop strategies for scaling operations to meet growth targets, and scaling service quality and capacity.
14. Communication: Foster effective communication both within the operations teams, cross functional teams and with other partners & stakeholders. Ensure alignment with the company& overall strategic goals and objectives.
15. Crisis Management: Prepare for and manage crises that may affect operations, delivery, and natural disasters.
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