Location
Chennai | India
Job description
Job Description (Posting).
JD for L3 Position - Grafana and Prometheus
Expertise in installing, configuring and scaling Prometheus components.
Experience in evaluation of Prometheus monitoring and alerting infrastructure.
Expertise in install and configure required exporter to collect and expose metrics from different applications, services and systems.
Collaborate development and operations teams to integrate Prometheus exporters into existing applications and systems
Conduct thorough testing and Prometheus exporters to ensure accuracy, reliability and performance of metrics collection.
Experience in Prometheus integration with other tools.
Experience in configuring custom exporter
Experience in using Prometheus APIs and libraries
Develop and implement custom dashboards for monitoring key metrics.
Troubleshoot issues, ensure data accuracy, and optimize query performance.
Design and manage alerting rules for proactive issue identification and resolution.
Continuously improve and expand monitoring coverage to meet evolving needs.
Collaborate with teams to define alert thresholds and escalation procedures.
Analyse metrics data to identify performance bottlenecks and areas for improvement.
Create meaningful visualizations and reports to provide insights for stakeholders.
Contribute to the enhancement of data retention and archiving strategies.
Collaborate with the infrastructure team to ensure seamless integration and scalability of Grafana and Prometheus.
Should collects, generate or help refine high level requirements and creates implementation strategy, acceptance criteria ( with inputs from customer) and test cases.
Ability to understand complex architecture and applications
Proficiency in creating custom Grafana dashboards and PromQL queries.
Strong understanding of monitoring best practices, alerting, and data analysis.
Knowledge of time-series databases and storage strategies.
Scripting and automation skills for efficient system management.
Excellent troubleshooting and problem-solving abilities.
Strong communication and collaboration skills.
Knowledge of DevOps practices and tools.
Relevant certifications are a plus.
Customer facing experience is must .
(1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
Qualification
B-Tech
Skill (Primary)
Tools and Standards (APPS)-DevOps Test Automation-DevOps Test Automation_Prometheus
Job tags
Salary
