L1/L2 Desktop Support Engineer

Location

Ahmedabad | India

Job description

• US Shift (8:00 PM to 5:00 AM)
• Working Days: 5 days (Mon-Fri)
• Experience: Min. 2 years

Skills/Experience:

• Must be aware of Microsoft technologies like AD, DNS, DHCP, IIS, FTP, Terminal- Server and application servers etc.
• Able to be aware of common networking concepts like, Ip addressing, VPN, Wi-Fi, Lan, Man, Wan, SSH, Telnet, Firewall, Printer etc.
• Must know Troubleshooting Laptop, Desktop, Printer and other hardware.
• Should be aware of Back up & restore technologies, Types of backups, online & offline backup, Server & Client patching, patch management, windows update, upgrade & downgrade, Software upgrade & downgrade etc.
• Should be aware with system monitor, network monitor, Remote access management, generating & managing report, MDM Reports, inventory report, A/V reports, Risk intelligence reports etc.
• Should have knowledge of IT process, Ticket management, solar-wind console management. Remote management tools etc.
• Knowledge of network technologies (i.e. routers, switches, network and routing protocols, DNS/DHCP)
• Knowledge of Basic/Advance office tools.
• Ability to understand and apply technical concepts.
• Team skills, including the ability to establish and maintain effective working relationships.
• Perform customer service duties and respond to customer requests.

is always looking for talented individuals to join its team. We recognize that productive individuals are valuable additions to our organization. If you possess the zeal and passion to work with a great company, we invite you to

Job tags

Salary