Senior Technical Writer- Hyderabad
Location
Secunderabad | India
Job description
TAO Digital (TAO) is a San Jose based IT Services and Solutions company focused on supporting enterprise clients with their mission-critical technology needs.
TAO's mission is to unlock limitless digital innovation through solutions and services for our clients. We help our clients reimagine their businesses through a digital lens. Our software and engineering heritage, strategic business and innovation consulting, design thinking, physical-to-digital competencies, and re-engineering skills provide real business value to our customers and help them thrive in the new digital economy. TAO Digital operates in the US, Canada, India, and Nigeria and comprises more than 100 passionate employees worldwide.
Job Title: Technical Writer
Job Summary: The technical writer is responsible for creating and maintaining a variety of technical documentation and materials to support products, services, and processes within the organization. This role requires a strong ability to translate complex technical information into clear and concise written materials for both technical and non-technical audiences.
Key Responsibilities - Document Creation: Create and update user manuals, product guides, online help, installation guides, technical specifications, and other documentation as needed.
- Research: Gather information by interviewing subject matter experts (SMEs), conducting research, and using hands-on experience with the product or system.
- Content Organization: Structure and organize content in a logical and user-friendly manner, considering the needs and knowledge levels of the target audience.
- Clarity and Simplicity: Write technical content in a clear, concise, and easily understandable manner, avoiding jargon and technical terms when possible.
- Illustrations and Graphics: Incorporate visuals, diagrams, and graphics to enhance the clarity and comprehensibility of the documentation.
- Version Control: Manage and maintain document version control to ensure the accuracy and relevance of documentation.
- Collaboration: Collaborate with cross-functional teams, including engineers, product managers, and quality assurance teams, to gather information and ensure the accuracy of content.
- Review and Editing: Review and edit documents for grammar, style, and consistency, and ensure compliance with organizational or industry-specific standards.
- User Testing: Participate in user testing to collect feedback on documentation and make necessary improvements.
- Compliance: Ensure that documentation complies with relevant industry standards and regulations (e.g., ISO standards, compliance documentation).
- Documentation Tools: Utilize documentation software and tools such as Microsoft Word, Adobe FrameMaker, Markdown, or content management systems.
Qualifications - Education: Bachelor's degree in a relevant field, such as English, Technical Communication, Computer Science, or a related discipline.
- Writing Skills: Exceptional writing and editing skills with a strong command of the English language.
- Technical Proficiency: A good understanding of technical concepts and the ability to quickly grasp complex technical information.
- Documentation Tools: Proficiency in documentation software and tools, as well as version control systems.
- Collaboration: Strong interpersonal and collaboration skills to work effectively with cross-functional teams.
- Detail-Oriented: A keen eye for detail and the ability to ensure accuracy and consistency in documentation.
- Adaptability: Ability to adapt to changing technologies, products, and documentation requirements.
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