Regional Operations Head (RES02715)

Location

Bangalore | India

Job description

Job Description

As a Regional Operations Head, you will own project deliveries with successful installation of modular products (Kitchen, Wardrobe, Storages, Furniture & Decor) and essential home improvement services across a region. Own customer experience by driving predictability & efficiency of the team's project delivery capability with a razor sharp focus on quality.

• Lead, motivate, train and manage Managers, Supervisors, Installation teams on a day to day basis.
• Focus on improving internal and vendor efficiencies by improving quality levels, decreasing installation times and minimizing costs.
• Build/Design new processes and re-engineer existing ones at city/central level to improve productivity and ensure all our processes mature to handle exponential growth and complexities.
• Build governance mechanisms (implementing, monitoring & maintaining standards) to ensure process compliance at city level, establish processes that facilitates continuous improvement across all verticals.
• Working with cross-functional teams and improving their impact on Last Mile Delivery by analysing and improving the data points available.

Job Requirement

• Graduate/MBA (from a Tier 1 School) in Operational/Supply Chain/Operational Research.
• 5 to 7 years' overall experience with 3+ years' experience as City / Regional / Central head positions with MNCs or unicorn start-ups.
• Preferred experience in Consulting/Operations/E-Commerce domain.
• People management skills (direct team reporting in past roles a must).
• Strong attention to detail and excellent written and oral communication skills required.
• Structured thought process and strong analytical ability.
• Ability to thrive in a fast-paced start-up environment.
• Operations Excellence with a strong understanding of operations processes and customer experience required to maximize business
• Experience in developing and implementing measurement systems, processes, and procedures for complex situations.
• Creative thinker with the ability to think strategically and execute methodically.
• Customer-Centric approach while facing and addressing gaps in the processes/systems.
• Demonstrated ability to dive deep into understanding our business, our projects, and opportunities to improve the outcomes of our strategic projects and programs.
• Interpersonal and leadership experience drives change through a strong ability to influence business partners and execute ideas through to completion.

Job tags

Salary