Customer Relations Executive
Location
Bangalore | India
Job description
Customer Support Executive Responsibilities
- Managing the team.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Planning the training and standardization of service delivery.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
Customer Support Executive Requirements - A bachelors degree.
- A 1-2 years experience.
- Excellent interpersonal and written and oral communication skills.(English and Hindi)
- Ability to lead a team.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
Job tags
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