Location
Chennai | India
Job description
Who We Are!
At Sectigo, we align around our mission and pride ourselves in helping thousands of customers sleep better at night.
“When people think Online trust management, they think Sectigo because we offer our customers unparalleled peace of mind.”
How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - S upport, E xcellence, C ollaboration, T eamwork, I ntegrity, G rowth and O penness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you.
What We Are Looking For:
Sectigo is looking for a talented Malware Remediation Specialist to join our India team. As a Malware Remediation Specialist, you will play a critical role in identifying , analyzing, and remediating advanced malware within our clients' websites . You’ll be responsible for resolving complex technical issues escalated from Tier 1 and Tier 2 support levels. You will use your in-depth knowledge and expertise to analyze, troubleshoot, and provide effective solutions to challenging technical problems, ensuring the highest level of customer satisfaction.
What You’ll Be Doing:
- Develop and maintain incident response playbooks and standard operating procedures for malware remediation.
- Collaborate with Tier 1 and Tier 2 security teams to provide guidance on malware identification, containment, and remediation.
- Develop and document detailed malware analysis reports for customers and internal teams.
- Collaborate with Tier 1 and Tier 2 support teams to share knowledge, provide guidance, and contribute to the ongoing improvement of support processes.
- Develop and maintain a comprehensive knowledge base and documentation for complex malware issues and their resolutions.
- Engage with customers directly when necessary to understand and clarify malware/technical issues, providing clear and concise communication throughout the resolution process.
- Escalate unresolved issues to appropriate internal teams, such as product development or engineering, and follow up until a resolution is achieved.
- Provide guidance and training to Tier 1 and Tier 2 support teams to enhance their technical skills and knowledge.
Requirements:
Education
- Bachelor’s degree in computer science, Information Technology, or a related field, or comparable experience.
- Relevant certifications (e.g., CISSP, CEH, GIAC) are a plus.
Experience
- 4+ years of hands-on experience in malware analysis and removal, with a proven track record of handling complex malware incidents or equivalent experience.
- Proficiency in using various malware analysis tools, disassemblers, debuggers, and sandbox environments.
- Certifications in relevant technologies or products are a plus.
Talents and Desired Qualifications:
- In-depth knowledge of malware evasion techniques and the ability to identify tootkits, zero-day exploits, and APTs.
- Excellent analytical and problem-solving skills with a keen eye for detail.
- Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical users.
- Excellent documentation skills to report findings and remediation progress.
- Knowledge of regulatory compliance and industry best practices for cybersecurity.
- Ability to work independently and collaboratively in a team-oriented environment.
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues effectively.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Willingness to learn and adapt to new technologies and software.
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