Ciena
Location
Mumbai | India
Job description
Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual's passions, growth, wellbeing and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact.
Not ready to apply Join ourto get relevant job alerts straight to your inbox.Achieve your ideal career at the forefront of innovation with Ciena. We know the importance of life outside of work, which is why our employees enjoy flexible paid time off and the freedom of working remotely. Ciena empowers our teams with competitive salaries and incentives, community volunteer programs, professional development resources, and support for our mental and physical health-all experienced within a diverse and inclusive culture. To put it simply, we're a technology company driven by our humanity.
How You Will Contribute:
Reporting to the Manager of Global Technical Support, as a Senior Associate, Global Technical Support, you'll provide system level post-sales support for Ciena's customer base, including testing, troubleshooting and remote technical support for Ciena products. You may also be involved in on-site day-to-day interactions with the customer concerning all aspects of network planning, deployment and technical network issues and design.
What Does Ciena Expect of You
Customer First - what's important to the customer is important to you. You make getting things done a priority.
Initiative - You're a self-starter who works with limited direction and is accountable for resolving issues quickly and delivering against aggressive deadlines.
Relationship Builder - you possess the know-how to build trusted, long-term relationships quickly.
Problem solver - you have the ability to readily assess a customer's requirements and technical issues and identify optimal solutions.
You embrace change - thriving in an environment of ever-changing, challenging, and often competing priorities.
The flexibility to work independently and as part of a broader team - you thrive in a team environment, but are comfortable working independently as required.
A savvy communicator - understanding how to tailor your communications and proposals accordingly to specific audiences to ensure your ideas recommendations are understood and well-received.
A commitment to learning - about Ciena's products, competitor offerings and customer concerns.
The Must Haves:
Assets:
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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Job tags
Salary
