Smartstaff
Location
New Delhi | India
Job description
About Smartstaff
At Smartstaff we are building an ecosystem of products and services to make work better for the 100 million blue-collar people working in India's industrial/manufacturing hubs. Smartstaff is a full-stack blue-collar platform designed for manufacturing companies & its biggest asset, the people. Its key offerings are: ● Blue-collar staffing solutions for companies struggling with high attrition and high absenteeism. Smartstaff improves manufacturing efficiency by helping companies employ an engaged and reliable contingent workforce. ● A range of benefits designed for blue-collar workers, like advance salary, insurance, great accommodation, and more. These benefits can improve a company's blue-collar workforce retention by ~30%. Our team is made up of seasoned entrepreneurs, brilliant engineers, driven sales professionals, creative marketers, and persistent operations folks who have done this before and want to do it again. This time bigger… What’s left to add? You! What will you do? We are looking for a Key Account Manager. You will coordinate with cross-functional teams, and their leaders to enhance the customer experience. Taking care of the implementation of business growth strategies will also be your responsibility.The ideal candidate must use analytical skills to assess problems and come up with innovative solutions. Your main motive is to consistently improve customer experience and work for the growth of the company’s business. ● Establish and maintain a good strategic advisor relationship with the clients. ● Drive and implement customer success strategies leading to business growth. ● Take care of customer satisfaction by coming up with customer support content. ● Client retention, Upselling other features and minimizing loss of revenue leakage in unprecedented business scenarios. What will enable you to do it? ● Bachelor’s degree in any discipline. ● 1-3 years of proven experience in a client handling / account management role. ● Excellent verbal and written communication skills. ● Inspiring leadership qualities and strategic planning skills. ● Analytical mind and problem-solving ability. ● Good team player and multitasker. ● Prior experience working with B2B companies ( Preferred) ● Prior experience in temp staffing will be good to have. Who should apply for this job? If you are someone who is looking for: ● Growth opportunities within an organization that’s blitzscaling ● Making an impact in the India substack by building an ecosystem for the blue-collar workforce communityJob tags
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