Talbridge
Location
Mumbai | India
Job description
Profile Requirement : Minimum Graduate
- 2 - 6 years of Banking email customer service experienceJob Responsibilities :
- Handling escalation from customer and bank - We are seeking a dedicated and customer-focused individual to join our team as a Customer Support Representative, specializing in handling customer inquiries and concerns via email. The ideal candidate should have excellent communication skills, problem-solving abilities, and a strong commitment to ensuring customer satisfaction. Responsibilities : - Respond to customer inquiries and resolve issues via email in a timely and professional manner. - Provide accurate and detailed information about our products/services to customers. - Troubleshoot and resolve customer problems, escalating issues to higher-level support when necessary. - Collaborate with other departments to ensure timely resolution of customer concerns. - Maintain a positive and empathetic attitude towards customers at all times. - Document customer interactions, feedback, and resolutions accurately in the company's CRM system. - Identify and report trends in customer inquiries to improve overall customer experience. - Should have worked in email CS process and not voice/operations role. - Excellent English communication skills - written is a Must!- Good aptitude and someone who can think on his feet and is logical. - Shift timings mentioned below. - Afternoon shift - 2pm - 11pm - Night Shift - 11pm - 8amJob tags
Salary