Analyst - Social Media Listening
Global Business Solutions
Location
Andhra Pradesh | India
Job description
About the Role
Analyst – Social Media Listening
Location – Hyderabad #LI Hybrid
About the Role:
Provide analytics support to Novartis internal customers (CPOs & Regional marketing and sales
teams) on various medium-high complexity analytical reports. Support and facilitate data enabled decision making for Novartis internal customers by providing and communicating qualitative and quantitative analytics. Support Business Analytics business in building practice by involving in various initiatives like knowledge sharing, on-boarding and training support, support team lead in all business-related tasks / activities, building process documentation and knowledge repositories.
Key Responsibilities:
• Create and deliver below customer requirements as per agreed SLAs (timeliness, accuracy, quality,
etc) and drive excellent customer service -
o NVS performance report (PEC report)
o Market overview (brand / therapy area)
o Disease area fact books
o Situation analysis (for IPS)
o New brand launch performance tracker
o Institutional performance / KAM dashboards
o Country brand performance reports
o Brand diagnosis
o BD&L support
o Pricing analysis
o Social media monitoring
o Weekly BI market monitoring
o Rewind meta analysis of existing PMR studies
o Portfolio prioritization
o Online internal surveys
o Customer analysis
o Brand asset maximization
o Multi-channel marketing analytics
o Portfolio Analytics
o Others ad-hoc requests
• Deliver services through structured project management approach with appropriate documentation
and communication throughout the delivery of services
• Support in creation and maintenance of standard operating procedures (SOPs), quality checklists
that will enable excellent quality outputs for all outputs within the function
• Support in developing and maintaining knowledge repositories that captures qualitative and
quantitative reports of brands, disease areas, macroeconomic trends of Novartis operating markets,
etc
• Support team leaders in recruitment and on-boarding of new associates within the organization
• Participate in various knowledge sharing sessions that enables growth and improves quality of MES
deliverables across the function
• Align with all internal functional operating procedures like time tracking, critical metric tracking and
reporting, and other internal systems and processes.
• Comply to all Novartis operating procedures as per legal / IT / HR requirements
Diversity & Inclusion / EEO
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Role Requirements
Essential Requirements:
• Education - MBA with Graduate / Post Graduate in Medicine (MD/MBBS/BDS) Pharmacy / Life Sciences
• Fluency in English is prerequisite, while knowledge of other in scope country languages would be an advantage.
• Experience (2-3 years) in business analytics in a market research firm or pharmaceutical company or Pharma KPO
• Should have an understanding of Pharmaceutical business including its regulatory environment
• Strong analytical thinking with problem solving approach.
• Should have worked in an international company with exposure to working in cross-cultural environment.
• Should be customer service oriented.
• Strong and proactive business results-focus, and proven ability to provide insights that increase efficiency.
Desirable Requirements:
• Strong customer management skills
• Strong teammate who is dynamic and result oriented
Why Novartis: Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here:
You’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook.
Commitment to Diversity and Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: .
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up:
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