Location
Pune | India
Job description
Job Description
A process savvy individual with an eye for quality. Must have implementation experience of Quality frameworks and Delivery Excellence methodology used in Quality Management and IT industry.
Sound Knowledge of delivery methods and frameworks (Project & Service Management , Agile, ITIL ). Good understanding of industry best practices and its implementation
Primary Skills
- Extensive experience of process definition and implementation covering various life cycles – Development / Maintenance / Transformation / Improvement / Innovation
- Perform service contract, SOW, scope statement reviews to gather service, quality, risk and compliance management requirements
- Building Process awareness in Engagement - Provide necessary process training , walkthrough of the processes and templates , assisting in Tools Setup
- Perform periodic audits covering process, quality assurance, compliance, metrics and risk reviews aligned with customer’s expectations
- Identify and facilitate improvement initiatives with quantified benefits r e.g. Incident reduction , FMEA effectiveness , Six Sigma Initiatives, Early Alerts etc
- Monthly reviews and reporting of performance, findings, recommendations, alerts and inferential analysis to the management
- Ensure readiness of the account project for internal and external audits
Thorough understanding of delivery life cycle and frameworks like Waterfall, Agile, ITIL, Agile Service Management
Secondary Skills
- Clear understanding of various IT industry best Standards, frameworks and models ISO 9001, ISO 20000 , CMMi, Agile , Lean & Six Sigma , ITIL, ASM , DevOps, SAFe
- Participate / Conduct focus reviews and deep dive reviews of critical projects
- Knowledge sharing and guidance to team members
Competencies
- An Eye for Quality and ability to conduct process audits
- Good analytical and problem-solving skills and a meticulous approach to work
- Good communication/interpersonal skills
- Evaluate performance reviews , conduct data analysis and suggest improvement actions
- Fair understanding of Tools and techniques aligned to industry best practices
- Ability to lead , manage and deliver independent assignments or initiatives
- A bachelor’s degree in computer science or related stream along with relevant experience in quality facilitation and implementation
Job tags
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