Digital Innovation Engineer - ATS
Location
Chennai | India
Job description
We are looking for a skilled bachelors degree holder with experience in IoT devices to operate based out of our Digital Innovations Hub Chennai, India
- As an IoT Devices Support Specialist, you will play a crucial role in providing technical assistance and support our global associates using IoT (Internet of Things) devices
- Your primary responsibilities will include troubleshooting, diagnosing, and resolving technical issues, offering guidance on device usage, and ensuring a seamless IoT device experience for our customers
- You will work with key stakeholders in the sales and service front to ensure we are managing IoT devices efficiently
- In addition, the person will also be part of the team that supports the innovation of new digital offering solutions and projects that are in the pipeline
- If you like working for an entrepreneurial company with a Sustainability mission and digital ambitions at the core of its strategy, Buckman is the place for you
- Join our team and help customers make the most of their IoT devices by providing top-tier support and technical guidance
- Your expertise will contribute to creating a seamless IoT experience for our valued customers
Preferred Qualifications
- Engineering graduate with minimum 2+ years of experience in IoT devices (preferably in Chemical Industry)
- Proficiency in Linux, Python, Embedded Systems, and Networking
- Proven experience in technical support or helpdesk roles, with a strong understanding of IoT devices and technologies
- Excellent problem-solving skills and the ability to diagnose and resolve technical issues
- Strong communication skills, both written and verbal, with the ability to explain complex technical concepts in a clear and understandable manner
- Patience, empathy, and a customer-centric approach to resolving issues
- Familiarity with IoT protocols, networking, and security principles is advantageous
- Proficiency in using helpdesk software and tools for ticket management and customer interactions
- Willingness to work in shifts or during non-standard hours
Preferred Personality Traits
- A strong business focus, ownership and inner self-drive to solve real-world impactful problems with innovative digital solutions
- Leadership skills to mentor junior associates
- Aims high and brings a sense of urgency and ownership to all tasks
- A life-long learner who constantly updates skills
- A Strong problem solving with collaborative working experience
Job tags
Salary