Expert Staffing Solutions (ESS)
Location
Noida | India
Job description
What You Will Be Doing
- Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department.
- Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.
- Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
- Meets standards of job, such as quality standards, adherence to schedule and average handle time.
- May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer.
What You Bring - Excellent customer service skills that build high levels of customer satisfaction
- Excellent verbal and written communication skills
- Demonstrates effective people skills and sensitivities when dealing with others
- Computer navigation and operation skills
- Ability to work both independently and in a team environment
- Ready to work in rotational shift (24x7)
Skills: customer care,international bpo,voice process
Job tags
Salary
