CareerStart@SAS : Customer Success Administrative Intern

Location

Mumbai | India

Job description

Nice to meet you!  

We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers.    

We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you’re looking for a dynamic, fulfilling internship coupled with flexibility and world-class employee experience, you’ll find it here.   

Opportunity  

Within our EMEA/ APAC-wide Internship Program CareerStart@SAS we’re offering a 6-month full-time internship in our Customer Success department as a Customer Success Administrative Intern starting in April 2024 and ending in September 2024.

The Customer Success team serve as a trusted advisor to our customers to help them achieve success in adoption and modernization of their SAS software. The CSM works strategically with their customers and account teams in a consultative manner by understanding their business goals to assist in building a success strategy to take the customer through the post-sale lifecycle. This ensures the customer has a strong plan for installation, adoption, usage, and modernization. The goal is to develop the customer into a SAS advocate by providing a great customer experience.

As an Administrative Intern, you will be assisting our Customer Success Managers in engaging with our clients, ensuring they have the latest updates on our software, maintaining a strong relationship and ultimately renewing their license/subscription with SAS. You will also be monitoring customer health, identifying at-risk customers and assisting in engaging them.

Required qualifications:

• You’re curious, passionate, authentic, and accountable. These are our  values and influence everything we do. 
• Strong communication skills – both written and verbal.  We’re a global company, English is key.
• Leadership abilities. Your past experiences demonstrate you’ll take initiative and go above and beyond the call of duty.
• You’re interested in the future of Analytics and embrace technology.
• You’re a college student enrolled in an accredited program at the end of course. Or, you are a fresh graduate.
• Graduate and/or Post-Graduate in Business Administration/Business Management
• Have sales acumen/sales bent of mind, entry/basic level knowledge on sales techniques

What can you expect?

We’re not about coffee runs or boring busywork. Our internship program is focused on development, culture and community. We’ll help you grow professionally, thrive in an award-winning work environment and make memorable connections with your co-workers and fellow interns. We provide you with a unique business project and great opportunity to work on the most innovative analytics solutions during your internship. Besides that, you will have a SAS mentor, a personalized training program, and a tutor who always supports and enables you.

Perks of the job  

• Work with (and learn from) the best. As a SAS intern, you’ll get face time with our top executives!
• Free SAS programming training and certification for technical consulting roles.
• At SAS, flexible work is the norm. Want to work remotely? That’s cool. Prefer a hybrid mix of sweatpants and in-person collaboration? That’s great, too.
• Enjoy hackathons, social events and other opportunities to connect + engage.
• Your well-being matters, and that’s why we support all dimensions of your well-being by offering programs that reduce stress and distractions to help you stay healthy and productive.

Diverse and inclusive 

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.    

Additional Information  

Equivalent combination of education, training and experience may be considered in place of the above qualifications. The level of this position will be determined based on the applicant's education, skills and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.  

All valid SAS job openings are located on the Careers page at  . SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at  [email protected] before taking any further action.

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