Responsible for answering inbound calls from customers, resolve their primary query and add value by selling products/services for new/existing customers.
Should be able to perform under pressure and cope up with the dynamics of the process.
Should have an aptitude for sales
Aim to retain customers through excellent service and attention to detail.
Effectively handle complaints at the first point of contact, aiming to solve customers query, and escalating to a Team Manager when required
Demonstrates personality traits like High Ownership, Flexibility and Resilience, Persuasiveness and Tenacity.
Remain updated with process and product updates, technology applications and utilities.
Utilize various internal and client-based tools and applications for customer management and servicing
Achieve and exceed KPIs
Ability to work in a complex multitasking environment (navigating through multiple on-line systems)
