Location
Work from home | India
Job description
- As an Operations Associate - India-CCS, you will set the foundation for a long and prosperous career with the global leader in news and information distribution for press releases.
- It will be a night shift role and you should be willing to work a permanent night shift
- Strong computer and software skills is required.
- Must have excellent customer service skills, strong attention to detail, proofreading and communication skills.
Duties & Responsibilities
Competencies, Attributes, Knowledge
- 2+ years of experience in content/editorial role
- Minimum 2 years of experience with B2B Customer Support
- Outstanding written and verbal English communication and grammar skills
- Strong technical skills
- The flexibility to work on holidays, weekends and on-call if necessary.
- Ability to closely follow all policies and procedures.
- Excellent organization and time-management skills with a high attention to detail
- Flexibility around team shift patterns.
- A customer-centric mindset with a passion to help and provide a good service.
- Curiosity and technical aptitude
- An eye for the detail, proactive and enjoy being involved in multiple tasks at the same time.
- The ability to effectively communicate with internal/external stakeholders - and you perceiving cross-continental communication as a welcomed challenge!
- Problem solver
- Good analytic skills
- Able to resolve conflict.
Job tags
Salary