Hagnos Marketing and Consulting Private Limited
Location
Mumbai | India
Job description
ï'· Should be capable of handling calls (inbound & outbound) for long duration, on voice or
video
ï'· Should have genuine interest in addressing customers Queries, Requests and Complaints
(QRC)and ensure to provide first time resolution
ï'· Should be empathetic to customers QRC and have excellent probing and problem-solving
skills to handle irate customers
ï'· Should be open to working in a rotational shift
ï'· Should dedicate for continuous learning of products, processes and market
ï'· Should be a team player and willing to help new and fellow CSRs to come up the curve
ï'· Discuss action plan to achieve assigned input and output targets
Should be able to work under pressure situation and achieve agreed targets
ï'· Ability to exercise required independent judgement in dealing with situations, in adherence
and accordance with the company protocols
ï'· Preferences will be given to candidates with experience in Insurance process
Job tags
Salary
