Customer Service Supervisor

Location

Udaipur | India

Job description

To assist in supervising and managing all aspects of Vistara operations and customer services at the airport including check-in, boarding, ramp handling, arrival and baggage services. Supervisory role also requires understanding of internal/ external stakeholder management with thorough knowledge of Emergency Response Planning

Key Responsibilities

• Proactively supervise the activities of the Customer Services team to achieve smooth daily operations at airport
• Drive ground service performance to deliver service excellence consistently across the domestic network
• Ensure compliance of all regulatory, safety and security requirements, as required by the Authorities and/or company policies
• Ensure safe work practices to minimize risk of injury to personnel or damage to aircraft
• Plan for and ensure preparedness to deal with irregular operations and crisis situations
• Represent Vistara s interest in the airport community (eg AOC, SITA CUTE, etc)
• Responsible for ensuring and delivering consistent and exemplary service delivery at every customer touch point
• Monitoring OTP and take corrective measures
• Ancillary revenue targets to be achieved
• Ensure all compliances are met as per company and regulatory requirement (DGCA/IOSA, Labour Laws)
• Preventive measures to ensure there is no revenue leakage/theft or pilferage occurs at Airport level
• Contingency Handling Preparedness

Skills & Attributes

• Ability to train, motivate and guide a team
• Strong supervisory skills with leadership acumen is required
• Excellent written and oral communication skills are must
• Basic Knowledge of MS(Word, Excel)

Work Experience

Preferably 3-5 years of Aviation/ Hospitality Industry experience

Qualification

Graduate from a recognized university

Eligibility

• Must be at a level of Sr Executive (1B) or 1 level lower than the position
• Minimum tenure in the current role and level - 18 Months as on release date of IJP and must have attained minimum performance rating of GP3 in the last appraisal
• Must be confirmed in service

Job tags

Salary