Account Management - Operations
Location
Chandigarh | India
Job description
About The Company
Stay Vista is your quintessential 'Home Away From Home' experience. As guests, you can choose from a collection of over 500 luxury villas and private holiday homes, from all across India. Ideal for individual and group getaways, we help you create memorable experiences whilst you reconnect with nature, yourself or your loved ones. Only 1 in 10 villas that we scout are carefully selected and added to our portfolio, to ensure that they meet our reliable quality standards. Additionally, as managers of cherished holiday homes, we also look after our homeowners' interests and needs with trust and transparency. Our dedicated 24x7 guest services team, includes our founders, and is available to all of Vista Rooms stakeholders. Having served 300,000 happy travelers at over 500 holiday homes, we are South Asia's largest chain of luxury private villas.
Diversity and Inclusion is one of our core values at Stay Vista and we aim to provide equal opportunities to our employees and applicants for employment with regard to race,religion, colour, age, sex, national origin, sexual orientation, gender identity, disability or any other category. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees.
Why work with us: We're a non-hierarchical, rapidly growing organization with a young team of realists. We adapt, iterate, and improve. If your work ethic is in line with us, you'll be a great fit.
Additional Perks: Employee discounts on villa stays, reward and recognition. Work and play go hand in hand here.
Job Responsibilities - Serve as the point of contact for all owner matters
- Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained, and well cared for
- Oversee guest experience, the staff at the villa, and any other stakeholder associated with the villa which may impact the owner.
- Meet and maintain company standards and metrics related to owner satisfaction
- Manage a budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis
- Support your team with escalated guest and homeowner concerns by responding to emails, calls
- Establish and maintain open, collaborative relationships with fellow regional team members and upper management team
- Ensure the timely and successful delivery of solutions according to owner needs
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) prepare owner statements and ensure owner accounts are settled within a defined timeline
- Collaborate with the sales team to identify and grow opportunities within the region
- Proactively spot and solve any issue that could affect owner satisfaction
- Maintain a high level of engagement with a focus on owners satisfaction and loyalty
Required Skills - A user-centric approach to drive higher satisfaction among owner
- Ability to build and maintain a relationship with stakeholders
- Good in strategic thinking and data-driven decision-making
- Ability to execute and drive efficiency through continuous process improvement
- Strong interpersonal skills with the ability to collaborate and manage
- Stronghold on Microsoft excel and google Sheets skills
- Ability to deliver results under pressure and within the deadline
- Strongly inclined to do high-quality and impactful work in a dynamic environment
Qualification And Experience - Bachelor/ Master's degree in a relevant field with a minimum of 5 years of experience in client management
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