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Location

Uttar Pradesh | India

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Job description

DESCRIPTION

An ideal candidate for this role is a leader with demonstrated ability to implement workforce management methodologies, process mapping, and optimization techniques and make data driven decisions to meet business goals. As a Global Command Center Manager you will be managing a team of Workforce RTAs and Analysts and support worldwide network of business units, and operational centers. You will monitor all issues that impact service levels and take actions to resolve or reduce the impact, notify support teams as required and perform operational & oversight responsibilities as required to ensure all SLAs are met. Other KRAs include-evaluate facts surrounding schedule adherence, scheduling and workforce management functions including operational situations which can impact productivity such as tool or system outages. In this role you will experience a wide range of problem-solving situations that require immediate real time intervention. This role will also require cross-team collaboration, project management, and excellent communication skills. The successful candidate will work closely with multiple business teams, Site Operations, Training, Analytics and Leadership. A passion for developing a standard Global WFM model is required, as is engaging with their team to do the same

About the team
Want to join the Earth’s most customer centric company? Do you like to dive deep to understand problems? Are you someone who likes to challenge Status Quo? Do you strive to excel at goals assigned to you? If yes, we have opportunities for you. Global Operations – Artificial Intelligence (GO-AI) at Amazon is looking to hire candidates who can excel in a fast-paced dynamic environment.

Are you somebody that likes to use and analyze big data to drive business decisions? Do you enjoy converting data into insights that will be used to enhance customer decisions worldwide for business leaders? Do you want to be part of the data team which measures the pulse of innovative machine vision-based projects? If your answer is yes, join our team. GO-AI is looking for a motivated individual with strong skills and experience in resource utilization planning, monitoring and mitigating program performance in real time and execution of scalable and robust operational mechanisms (such Business continuity Planning) , to join the GO-AI GCW team. In this position you will be responsible for supporting our sites to run global command center for the rapidly expanding GO-AI team to manage service levels for our customers. The role requires the ability to work with a variety of key stakeholders across job functions with multiple sites.
We are looking for an entrepreneurial and action oriented individual, who is passionate about their work, understands how to manage service levels across multiple skills/programs, and who is willing to move fast and experiment often.

We are open to hiring candidates to work out of one of the following locations:

Virtual Location - UP

BASIC QUALIFICATIONS

- 5+ years of leading large complex programs experience
- 5+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

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Job tags

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Salary