Kotak Life Insurance
Location
Mumbai | India
Job description
JOB DESCRIPTION
POSITION
L3/ L4
DESIGNATION
Manager/ Senior Manager
POSITION GRADE
DEPARTMENT | CPC |
SUB DEPARTMENT | Policy Servicing , Revival |
REPORTING POSITION | L5 |
DOTTED LINE REPORTING TO | L5 |
NO. OF POSITIONS REPORTING IN | 1 |
MANAGEMENT LEVEL | Yes |
OBJECTIVE OF THE ROLE
. ETE handling for Revival requests received at PS.
. Analysis of the activity done by the vendor and accordingly process the requests
. Co ordinate with multiple stake holders for processing requests
. Identify gaps in processes and build controls and take up projects
. Prepare MIS and reports
. Audit data preparation and closing the findings
. Managing NPS for PS.
KEY RESPONSIBILITIES | Weightage |
Revival TAT | 15 |
Maintenance of processes as per standard with built-in escalations and ensure periodic audits and response to audit | 10 |
Identifying pain areas in the current processes & build controls & also take up for system development | 15 |
Complying with Regulations ,Laws as applicable ,Complying with all internal policies processes as applicable, Complying with accepted best practices | 10 |
Accuracy of Deliverables of the Department - Customer and Financial Transactions | 10 |
Completion of minor task allotted and driving strategies | 10 |
Elimination, automation & outsourcing of activities | 10 |
Risk identification and implement mitigation measures along with driving projects for ETE closure | 10 |
Monitoring servicing NPS and taking appropriate measures to ensure the NPS score is as per target given | 10 |
TOTAL | 100% |
INTERACTIONS
Internal Relations:
1) Accounts team
2) Underwriting team
3) NB team
4) Legal & compliance team
5) Branch operations
External Relations:
1) Vendors
2) Insurance repositories
REQUIRED QUALIFICATION AND SKILLS
Educational Qualifications:
Graduate with an MBA or a post graduate degree
Work Experience:
6 years +
. Candidate from Life Insurance industry having experience in Revival Handling is preferred
Certifications: NA
Other skill set:
. Sound Knowledge of computer and systems
. Data management skill
. Capability of analytical skills
. Good communication skills
. Email skills
DATE | APPROVED BY (HOD) | APPROVED BY (HR) |
30/12/2023 | Subhamoy Bhatta (L8) |
Job tags
Salary
