Informa Global Support
Location
Karnataka | India
Job description
Informa is a leading international events, intelligence and scholarly research group.
We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs and take better informed decisions.
Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.
The Senior EUC Engineer is part of the End User Computing team consisting of specialist engineers who offer group wide service to the Informa divisions.
Responsibilities
Work as a lead engineer for Admin by Request, Privilege Management tool and ensure that the software is utilized and configured to maximize benefits for the organisation.
Full application lifecycle management including packaging, , upgrading, and patching of applications using SCCM and Intune.
Review output of security tools. Work with the security team on mitigating any vulnerabilities whilst minimizing end user experience and performance.
Architecting and Implementation of build configurations for new laptops and desktops, mobiles using latest technologies. Provide value driven solutions and ensure long-term design goals are set and achieved.
Provide prototype design for End User Team initiatives and assist with approval, planning and decision making.
Exploit industry trends and innovation in the End User Computing space to increase efficiency, reduce operational costs, identify opportunities to automate and provide a better end user experience.
Provide 3rd level support for incidents that cannot be resolved by L1 & L2 teams and take a lead on Problem Management.
Collaborate with other team members team members and work in Agile Scrum methodology.
Requirements:
Minimum of 8 years of prior experience supporting and managing windows desktops in an enterprise environment in a level 3 team.
Experience in designing and implementing solutions within End User Computing space.
Proficiency in writing PowerShell scripts, connecting to APIs and strong eye for automation. Ability to write / modify PowerShell scripts and deploy via SCCM / Intune
Extensive knowledge of Windows 10 deployment and management using SCCM, Autopilot, Active Directory, Azure AD, Intune MDM, Group Policy Management, PowerShell scripts.
Knowledge of packaging and deploying applications using Intune / SCCM and experience in using the PowerShell Deployment Toolkit (PSADT)
Knowledge of using vulnerability assessment tools such as Nessus / Defender and remediate the vulnerabilities using Intune / SCCM.
Experience in hardening of Windows desktop devices using CIS, Microsoft security baseline.
Knowledge and experience in working with Virtual Desktop technologies.
The ability to clearly communicate with team members, support teams and the end user community. Provide training / knowledge transfer where applicable.
Possess a 'customer centric' attitude coupled with excellent organisation skills with the ability to manage a busy workload.
Ability to operate as part of a small team and be motivated to self-manage personal deliverables.
7+ years working as 3rd Level support Engineer in a EUC Environment
Why work at Informa
Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritizes promotions internally. Our benefits include:
We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.
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