Customer Support Manager

Location

Noida | India

Job description

Responsibilities

• Lead and direct the front-line customer support team.
• Organize and motivate team members in their day-to-day work.
• Manage and understand data around incoming case volume.
• Communicate any trends in customer communication or behavior to other departments.
• Hire and train incoming support team members.
• Handle incoming escalations.
• Take ownership of customers issues and follow problems through to resolution
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions

Job tags

Salary