Tata Consultancy Services
Location
Mumbai | India
Job description
TCS is hiring for
Security Operations Center Operator- Mumbai (Thane) Location- Mumbai (Thane) Experience- 1-8 Years (International customer service experience required) Shifts: Rotational Shift (24*7) Role: Monitors, tests, and responds to intrusion and other alarm systems at multiple locations. Uses surveillance systems to confirm status of security systems, business operations, employees, and confirm authorization of individuals requesting access to any secure area. Communicates effectively with staff, guests, and employees via telephone, email, instant messaging, and in-person. Monitors and operates computer systems effectively. Documents and investigates security events and incident reporting and communications. Provides call center support to include troubleshooting and dispatching as needed utilizing software, phone and email communications for all issues falling under Security Operations Center umbrella. Build, improve and maintain effective communication and relationships with co-workers, staff, subcontractors, vendors, and guests. Remain flexible in an ever-changing environment and adapt well to different situations. Report safety concerns, security breaches and unusual activity both verbally and in writing. Handle security issues or emergency situations appropriately, and contact local emergency responders; police, fire dept., EMTs. Be thoroughly familiar with our security operations manuals, post orders, policies, procedures, and instructions. Have experience and effectively use Microsoft products such as Word, Excel, and Teams. Have the ability to multi-task and work effectively under pressure or stressful situations in a calm and professional manner. Must display exceptional quality customer service and communication skills. Interested candidates kindly applyJob tags
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