Assoc. IT Systems Engineer

Location

Vadodara | India

Job description

Objectives:

This position is for an experienced help desk Systems Administrator. Administer and maintain all Numerator information systems and related equipment and services, including and without limitation to the following: workstations, servers, phones, operational software, corporate and sales software, security software, telecom services, printers, and scanners. Provide support to internal users. Fulfill other responsibilities as assigned.

Responsibilities:

• Tier 1 and 2 end user support
• Project Management
• End point administration
• Business continuity as related to user end points
• System Security as related to user end poi
• Software Installation, Maintenance, and Administration
• Knowledge Transfer and Continuous Improvement

Documentation

• After hours and Weekend Support Calls

Knowledge, Skills, and Abilities:

Education and Experience

• Bachelor's Degree in Computer Science or equivalent work experience
• 1 + years IT experience

Required Skills

• Excellent written and verbal English skills
• Ability to work on and keep track of multiple tasks
• Proven project management experience
• Excellent diagnostic ability
• Ability to think “outside the box”
• Ease in setting up and managing workstations and laptops
• Ability to work well on a team as well as independently
• Managing and monitoring help desk tickets
• Hardware firmware and driver checks
• Maintaining image libraries
• Anti-Virus monitoring and patches
• Monitor performance, events, disk space, and services
• Microsoft and 3rd party patches and updates

Optional Skills

• Microsoft Certifications
• MacOS experience
• Leadership experience

Working Relationships:

• Reports to IT Manager
• Works with other members of IT and Hosting

Job tags

Salary