Specialist - Batch Operations
Location
Pune | India
Job description
Company Description
Claidroid Technologies Pvt Ltd stands at the forefront of the digital transformation era. Our expertise spans a comprehensive array of Enterprise Service Management and Enterprise Security Management solutions, including ServiceNow Proficiencies, Identity and Access Management (IAM), Customer Identity and Access Management (CIAM), Identity as a Service (IDaaS), etc.
Claidroid integrates the best of onsite and offshore resources to meet and exceed the dynamic needs of our clients. Headquartered in India, we have expanded our global footprint by establishing Claidroid Technologies Oy in Helsinki, Finland, and Claidroid Technologies Americas LLC in the USA, aiming to offer our bespoke services to a broader audience in these regions.
We're on a fast track to growing our team and inviting talented individuals to join our journey of redefining digital innovation and achieving exceptional business success. Be a part of our growth story and help shape the future.
Role Description
This is a full-time, on-site role for a Specialist – Batch Operations located in Pune. You would be primarily responsible for VTOM batch management of over 20-30K batch jobs, Capacity planning of the batch solution, Batch monitoring, replay, retry & troubleshooting any failures in batches. Responsible for environment build, batch deployment, server/application patching/release, server migrations, application upgrades, automation & IT infrastructure support operations.
You would also be responsible to support operations in shifts and be part of the On-call roster to be available to support out of business hours for critical issues on a rotation basis.
Duties and Responsibilities
- Managing & troubleshooting Control-M/VTOM Application. (Configuration, Administration & Schedule Batch processes) Troubleshoot and configure new Control-M and VTOM agents
- Monitoring of gateway/Global condition server and Global alert server
- Scheduling of large no of batch jobs within various range of customer requirements.
- Assist in planning of Disaster Recovery Activity for Batch Operations
- Resolving Incident, Changes and Problem Management User generated Requests and queries.
- Defining control-m and VTOM agent in node groups
- Start-up shutdown of CTM and VTOM components
- Monitoring and recycling of Control-M/EM and VTOM components (Gateway, Global Condition server, Global Alert server)
- Failover and recovery for control-M/ VTOM
- Experience in Abend handling.
- Scheduling different kinds of batch production job flows including daily, weekly, monthly, quarterly yearly schedules.
- Scheduling setting up testing jobs for the scheduling test system.
- Knowledge on Defining and Debugging shell scripts on Linux, Unix, and windows systems.
- Work closely with project managers and technical teams for planned system upgrades, server roll out, application upgrades, changes, releases and run the business tasks.
- Provide specialist assistance and input to various key technical projects.
- Proper documentation of various implementation procedures for system and application upgrades before handing over the systems to the Operations team.
- Work with the business and development teams to plan, manage and implement various changes in the pre-production and production environment
- Experience with interacting with customers, senior managers, and customers, to handle service inquiries and problems.
- Plan, document, review and maintain system administrations guidelines and policies.
- Update operations and maintenance documentation for 24/7/365 personnel.
- Support operations across multiple geographic locations.
- Develop solutions to complex technical issues.
- Provide follow-up reports (technical findings, feedback, resolution steps taken) for Root Cause analysis, engineering technical assessment and process improvement initiatives.
- Update standard policies according to environment changes and audit results.
- Analyse software and hardware environments to determine any system defects.
- Develop data backups and retrieval techniques in case of failure, redundancy, etc.
- Detect and troubleshoot system operational and functional issues.
- Perform performance maintenance routines to ensure continuous system availability.
- Develop and implement disaster recovery procedures to ensure business continuity.
Qualifications
Must Have:
- VTOM/Control-M/IBM TWS Scheduler certified
- Batch operations experience
- Remote Server Administration Utilities
- Ansible/ Shell Scripting
- Intermediate knowledge of Backup, linux, aix, scripting
- Understanding of ITIL
Good to Have:
- Migration-Planning and Implementation
- Knowledge of Ticketing tools like Service Now and monitoring tools
- Vendor management, DC Capacity Management
- Good knowhow of MS office tools (esp. MS excel, MS PowerPoint)
Notice period: Joiners up to 30 days will be given preference.
Please apply immediately to propel your career to the next level.
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