Location
Nagpur | India
Job description
Position: Deputy Manager/ Assistant Manager
Division: Decorative Sales (Retail)
Location: Nagpur
Reports to Regional Manager
No. of Reportee's: 2-3 Reportee's
Key Result Areas (Key Performance Indicators):
The incumbent will look at the entire area of developing sales function within his/her respective area & geography & will drive following key work deliverables:
- Own the end-to-end responsibility of driving the painting services portfolio in the area.
- Strategically develop opportunities by increasing the number of booked sites, lead updates & conversions and driving product sale & upgrades.
- Ensure excellent customer service and address any inquiries or concerns in a timely manner.
- Ensure business processes, rates and initiatives are executed as per plans.
- Recruitment of team, training and alignment with the services roadmap to ensure adherence to business plans.
- Manage the service and team resources for the service.
- Execution of activation strategies to increase awareness of our services among target audiences.
- Work closely with stakeholders like dealers and contractors to generate business.
- Analyze metrics such as monthly sale, average, customer feedback, complaints etc. to identify trends and areas for improvement.
- Set clear performance targets and provide regular feedback to team members to ensure accountability, productivity and achievement of business objectives
- Foster a positive work environment that encourages teamwork, innovation, and professional development.
- Develop the Business with respect to Booked Number of Sites & Value from leads and improve Customer Referral Contribution.
- Build and maintain strong relationships with existing clients to encourage repeat business and referrals.
- Provide excellent customer service and address any inquiries or concerns in a timely manner.
- Gather feedback from clients to identify areas for improvement and ensure high levels of customer satisfaction.
- Proactively address client inquiries, concerns and feedback to ensure a high level of customer satisfaction.
- Implement initiatives to increase customer referral contributions and leverage positive word-of-mouth marketing.
- Sanders, Rollers & VC: Ensure all Equipment’s are regularly in workable condition, monthly reporting of condition Moisture meter, Distance meters: Checking regularly usage as per norms and reporting for deviations. To ensure Paint Material delivery as per norms at Customer Sites.
- Strategically develop business opportunities by increasing the number of booked sites, optimizing lead value, and enhancing customer referral contributions.
- Develop and execute below-the-line (BTL) activation strategies to increase awareness of our services among target audiences.
- Analyze metrics such as average site value, average paintable area, and the ratio of interior to exterior sites to identify trends and areas for improvement.
- Own the end-to-end responsibility of driving the painting services portfolio in the unit.
- Daily tracking of all complaints and ensure resolution within defined SLAs.
- Lead a team of paint samplers, providing guidance, support, and training as needed.
- Set clear performance targets and provide regular feedback to team members to ensure accountability and productivity.
- Foster a positive work environment that encourages teamwork, innovation, and professional development.
- Monitor team performance and implement corrective actions as necessary to achieve business objectives.
- Induction training and evaluation of the Painter Cells, Performance Review on monthly/ quarterly basis of each Painter Cells.
- Recruitment of Team & alignment with the Services roadmap to ensure adherence to business plans
Team Lead, Assistant Manager,Deputy Manager,Area Incharge,Depot Manager,Area Sales Manager
Designation: Junior Manager, Nagpur
Vacancies: 1
Experience: 3.0 Year(s) - 5.0 Year(s)
Job tags
Salary
Rs 5 - 8 lakhs p.a.
